General Manager

About the Role

The General Manager will represent Marquis Association Management to the Board of Directors of a luxury residential community in downtown Miami. This role ensures five‑star service and fulfills the obligations of the management contract while aligning with the Board’s goals. The position requires extensive interaction with board members, committees, residents, guests, contractors, vendors, external groups, employees, and city staff. The General Manager is responsible for implementing board policies, overseeing all association operations—including civil‑code compliance, elections, budgeting, financials, maintenance, asset management, and recreation programs—and serving as the liaison between the board, legal counsel, and advisory committees. They provide industry expertise, supervise on‑site staff and contractors, guide strategic initiatives, and manage community functions within the approved operating budget, reporting significant operational issues to the board. Additional duties include handling resident grievances, hiring and developing employees, scheduling routine and special projects, preparing annual budget estimates, delivering monthly financial reports, analyzing financial data, and establishing budget controls and recommendations for major expenditures. • Implement Board policies and directives per management contract. • Oversee all association operations: civil‑code compliance, elections, budgeting, financials, maintenance, asset management, and recreation. • Act as liaison between Board, legal counsel, and advisory committees. • Provide industry expertise and supervise on‑site staff and service contractors. • Lead strategic initiatives, policy governance, and community projects with the Board. • Manage community functions within the approved operating budget and report operational issues. • Handle resident grievances and communicate established policies. • Recruit, train, develop, and manage employee performance. • Prepare and prioritize schedules for routine and special projects. • Develop annual budget estimates, deliver monthly financial reports, and analyze financial data. • Establish budget controls and recommend major expenditures.

Key Responsibilities

• ▸budget management
• ▸financial reporting
• ▸compliance
• ▸asset management
• ▸staff supervision
• ▸board liaison

What You Bring

Candidates must have 5‑7 years of progressive experience in luxury community association or property management, a relevant four‑year degree, and an LCAM or similar designation. Required knowledge includes association CC&R’s, bylaws, accepted management practices, and proficiency with Microsoft Office. Effective oral and written communication, a valid California driver’s license, and proof of auto insurance are also required. • 5–7 years of increasing responsibility in luxury community association or property management. • Experience in maintenance supervision, recreation management, project development, or real estate preferred. • Bachelor’s degree in property or HOA management or related field. • LCAM or comparable industry designation. • Knowledge of association CC&R’s, bylaws, and incorporation articles; ability to implement them. • Familiarity with accepted management practices, building/grounds maintenance, personnel administration, and budgeting. • Proficiency in Microsoft Office (Outlook, Word, Excel). • Strong oral and written communication skills. • Valid California driver’s license and proof of auto insurance; occasional driving required.

Requirements

• ▸5-7 years
• ▸lcam
• ▸bachelors
• ▸microsoft office
• ▸cc&r knowledge
• ▸communication

Work Environment

Onsite