Otis Elevator Co.
Designs, manufactures, and services elevators, escalators, and moving walkways worldwide.
Technical Support Engineer
2nd/3rd level support, troubleshooting, training and compliance for 9G elevators.
Job Highlights
About the Role
• Provide second- and third-level technical support for 9G elevator systems, perform root‑cause analysis, and assist field technicians on‑site for complex faults. • Act as subject‑matter expert for 9G control, door, traction, safety circuits, and communication networks; maintain documentation and coordinate with engineering and R&D teams. • Deliver technical training to service technicians, supervisors and new hires, assess competency gaps, and develop targeted training modules. • Ensure all solutions comply with local codes (e.g., BCA, SS550) and company safety standards; support audits, incident investigations, and recommend improvements to reduce breakdowns. • Analyze field performance data and breakdown trends to identify improvement opportunities and support modernization or upgrade recommendations. • Communicate clear technical explanations to customers and provide technical inputs for service sales proposals, upgrades, and tenders related to 9G equipment.
Key Responsibilities
- ▸technical support
- ▸root cause
- ▸sme support
- ▸training delivery
- ▸compliance audits
- ▸data analysis
Benefits
We pride ourselves on a diverse, global team and a culture anchored by our Three Absolutes – safety, ethics and quality. Employees benefit from extensive training, leadership development, the Employee Scholar Program, and opportunities in sales, field, engineering and major projects. Otis is an equal‑opportunity employer and supports accommodations for applicants with disabilities.
Work Environment
Field