Regional Field Engineer - Escalators

About the Role

The role involves leading training on non‑Otis escalator equipment, ensuring field personnel follow safety and EH&S standards, and investigating critical customer issues with Otis products. The engineer will also interface with internal and external customers to develop solutions, monitor field tests and data reports, and consult with maintenance superintendents, constructors, and adjusters on performance problems. • Provide technical support to field associates on non‑Otis escalator equipment. • Lead and conduct training for field personnel. • Ensure compliance with safety and EH&S standards. • Investigate and resolve critical customer problems using Otis products. • Interface with internal and external customers to identify solutions. • Monitor field tests, first inspections, and escalator data reports. • Consult with maintenance superintendents, constructors, adjusters, and managers on product performance issues. • Proactively assist the region with malfunctioning non‑Otis escalator equipment.

Key Responsibilities

• ▸technical support
• ▸training delivery
• ▸safety compliance
• ▸problem resolution
• ▸customer interface
• ▸field monitoring

What You Bring

Otis Elevator Company is seeking a highly motivated Regional Field Engineer for Escalators to provide technical support and guidance to field associates in the Florence, SC region. Candidates must have at least a high school diploma (a bachelor's degree is preferred) and five or more years of technical elevator or escalator experience. Strong written and verbal communication skills, the ability to thrive in a team‑oriented, dynamic environment, and willingness to travel up to 5% are required. Self‑motivation, excellent time‑management, proficiency with Microsoft‑based software, and knowledge of non‑Otis diagnostic tools are essential, along with demonstrated leadership abilities. • Minimum high school diploma required; bachelor's degree preferred. • 5+ years of relevant technical elevator/escalator experience. • Strong written and verbal communication skills. • Ability to work in a team‑oriented, dynamic environment. • Willingness to travel up to 5% of the time. • Self‑motivated with strong time‑management and organizational abilities. • Proficiency with Microsoft‑based software and non‑Otis diagnostic tools. • Demonstrated leadership experience and goal‑oriented mindset.

Requirements

• ▸high school
• ▸bachelors
• ▸5+ years
• ▸microsoft
• ▸diagnostic tools
• ▸leadership

Benefits

Otis fosters a diverse, global workforce and offers extensive training, leadership development, and the Employee Scholar Program to support career growth. The company emphasizes environmental, social, and governance (ESG) initiatives and provides an inclusive, supportive environment for all employees. • Access to training, leadership development, and the Employee Scholar Program. • Opportunities to work on iconic projects worldwide. • Participation in a diverse, global team with a focus on ESG initiatives.

Work Environment

Field