Portfolio Community Manager

About the Role

The Community Manager I provides overall supervision of a community association, interacting with homeowners, vendors, board members, committee members, and Associa staff. This role ensures smooth operation, effective communication, and adherence to the management agreement and association policies. Key responsibilities include supervising daily operations, managing financial reporting, coordinating vendors, maintaining records, and supporting the Board of Directors with administrative and capital‑expenditure recommendations. The manager also oversees community management tools, inspections, and the accounts‑payable process while addressing delinquency and legal matters. • Supervise association operations and administration per management agreement. • Act as primary liaison with the Board of Directors and homeowners. • Perform and direct administrative duties requested by the Board. • Utilize community management tools such as calendars, budgets, and action lists. • Review monthly financial reports and submit summaries to the Board. • Recommend major capital expenditures to the Board and committees. • Monitor delinquency rates and oversee collections for the portfolio. • Attend Board meetings and community events as required. • Prepare Board packages within established timelines. • Inform the Board of any legal actions involving the Association. • Maintain unit and contract files for association operations. • Assist with architectural reviews and routine inspections. • Update resident information in the C3 database. • Manage routine and special‑project vendors, including procurement and performance evaluation. • Oversee Associa staff according to contract provisions. • Coordinate inspections of buildings and common areas and arrange follow‑up actions. • Oversee the accounts‑payable process following home‑office procedures.

Key Responsibilities

• ▸tool management
• ▸financial reporting
• ▸vendor management
• ▸accounts payable
• ▸inspections
• ▸board liaison

What You Bring

Successful candidates are proficient with Microsoft Office, understand homeowners association operations, and possess strong communication, conflict‑resolution, and customer‑service skills. They are detail‑oriented, self‑motivated team players with effective time‑management abilities. An Associate’s degree is required (Bachelor’s preferred) and candidates should have 0–3 years of community association experience. Associa is an equal‑opportunity employer committed to fair consideration for all applicants. • Proficient with Microsoft Office (Word, Excel, Outlook). • Knowledge of community/property/real estate and homeowners association operations. • Strong business correspondence and conflict‑resolution skills. • Excellent professional communication (phone, interpersonal, written, verbal). • High‑level customer service orientation. • Self‑motivated, proactive, detail‑oriented team player. • Effective time‑management and prioritization abilities. • Associate’s degree required; Bachelor’s degree preferred. • 0–3 years of community association experience.

Requirements

• ▸microsoft office
• ▸hoa operations
• ▸conflict resolution
• ▸customer service
• ▸associate degree
• ▸time management

Work Environment

Onsite