Otis Elevator Co.
Designs, manufactures, and services elevators, escalators, and moving walkways worldwide.
Service Mechanical Engineer
Mechanical engineer providing technical support and project management for elevator components.
Job Highlights
About the Role
The engineer will focus on projects related to specific elevator component expertise, which will be matched to the candidate’s experience and interests. Responsibilities include managing Spare Parts Leaflets, inspecting, analyzing, designing, and testing components, and authoring Technical Information Publications. The role also involves developing solutions for obsolete parts, conducting on‑site surveys and trial testing, and occasional travel. Typical duties span managing moderately sized, multidisciplinary projects; optimizing department data collection and process efficiency; providing engineering support for current production and legacy parts; troubleshooting elevator and escalator systems for field mechanics; and responding to engineering requests from supply chain, modernization, assembly, and other OSC departments. The engineer will create detailed drawings, work instructions, tooling, and technical documentation, perform root‑cause analyses of incidents, resolve part‑quality issues, and support supply‑management decisions to reduce costs and lead times. Additional activities include job‑site testing, participation in Change Notice reviews, and delivering training to mechanics and field engineers. • Manage multidisciplinary engineering projects for elevator components. • Create and update Spare Parts Leaflets and Technical Information Publications. • Design, inspect, test, and troubleshoot current and legacy elevator/escalator parts. • Develop engineering solutions to replace obsolete components and conduct field surveys. • Produce detailed engineering drawings, work instructions, and tooling for repairs. • Perform root‑cause analysis of incidents and resolve part‑quality issues. • Support manufacturing, supply chain, and field teams with technical expertise. • Participate in Change Notice reviews and deliver training to mechanics and engineers. • Utilize 3D CAD software (Creo, AutoCAD) and AI tools to improve processes.
Key Responsibilities
- ▸project management
- ▸cad modeling
- ▸root‑cause analysis
- ▸technical documentation
- ▸field surveys
- ▸change review
What You Bring
Candidates must hold a Bachelor’s degree in Mechanical Engineering with at least four years of engineering experience, or a Master’s degree with three years of experience. Required skills include strong analytical and problem‑solving abilities, excellent organization and time management, proficiency in Microsoft Word and Excel, and competence in 3D modeling software such as Creo or AutoCAD. Experience with manufacturing, supplier relations, and the use of AI tools to enhance daily operations is essential, while knowledge of elevator or escalator mechanical systems and 3D‑printing is preferred. • Hold a B.S. in Mechanical Engineering (4 yr experience) or M.S. (3 yr experience). • Demonstrate strong analytical, organizational, and communication skills. • Proficient in Microsoft Word, Excel, and experienced in manufacturing and supplier relations. • Ability to travel as required and work independently or collaboratively.
Requirements
- ▸mechanical engineering
- ▸autocad
- ▸microsoft office
- ▸analytical
- ▸manufacturing
- ▸ai tools
Benefits
Otis offers a competitive salary range of $75,000 to $113,000, a 401(k) plan with generous matching, and automatic retirement contributions from day one. Employees receive comprehensive medical, dental, vision, and prescription coverage, three weeks of paid vacation plus holidays, paid sick leave, wellness incentives, life and disability insurance, and a suite of voluntary benefits. Generous parental leave, adoption assistance, tuition reimbursement, performance bonuses, and recognition programs further support employee well‑being and growth. With a workforce of over 72,000 people serving more than 2.4 million units worldwide, Otis powers iconic landmarks such as the Eiffel Tower and the Burj Khalifa. The company fosters a diverse, inclusive environment and emphasizes people‑centric values, ESG commitments, and continuous innovation. As an equal‑opportunity employer, Otis provides accommodations for applicants with disabilities and invests in training, leadership development, and scholarship programs to empower its global team. • Receive 401(k) with company match, comprehensive health benefits, and paid vacation. • Access parental leave, adoption assistance, tuition reimbursement, and performance bonuses.
Work Environment
Office Full-Time