Account Manager

About the Role

On a typical day the Account Manager will manage a portfolio of elevator units, maintaining strong relationships with existing customers. They act as the primary contact for timely resolution of inquiries and actively develop new customers through cold calling, networking, bids, and tenders. The role also involves creating a personal sales strategy, tracking opportunities with Otis sales tools, negotiating and closing deals, and collaborating with fellow sales and field colleagues. • Manage elevator portfolio and maintain relationships with existing customers. • Serve as primary contact to resolve customer inquiries promptly. • Generate new business through cold calling, networking, bids, and tenders. • Develop and execute a sales strategy to meet targets. • Track opportunities, pipeline, and forecasts using Otis sales tools. • Conduct negotiations and close maintenance and repair contracts. • Collaborate with sales reps and field colleagues.

Key Responsibilities

• ▸portfolio management
• ▸customer relations
• ▸lead generation
• ▸sales strategy
• ▸opportunity tracking
• ▸contract negotiation

What You Bring

Success in this role requires a business or technical degree—or equivalent training as a technician or technical business administrator—and at least three years of relevant experience. Candidates should have prior experience selling technical service agreements in a consultative manner, strong customer‑service orientation, and excellent interpersonal skills. A high level of commitment, reliability, and a target‑focused, fast‑paced work style are also essential. • Hold a business or technical degree, or equivalent technician/technical admin training. • Have at least three years of relevant work experience. • Possess experience selling technical service agreements with a consultative approach. • Demonstrate strong customer service orientation and excellent interpersonal skills. • Show high commitment, reliability, and a target‑driven mindset. • Ability to work quickly in a complex corporate environment.

Requirements

• ▸technical degree
• ▸3 years
• ▸service sales
• ▸customer service
• ▸interpersonal
• ▸target‑driven

Benefits

Otis offers a long‑term employment contract with a salary range of $69,000 to $95,000, plus potential performance bonuses. Benefits include a 401(k) plan with generous company match, comprehensive medical, dental, vision coverage from day one, three weeks paid vacation, paid holidays, and sick leave. Additional perks are life and disability insurance, voluntary legal, pet, home and auto coverage, parental and adoption leave, tuition reimbursement, peer‑recognition awards, and spot bonus opportunities. As the world’s leading elevator and escalator manufacturer, Otis moves 2.4 billion people daily and maintains roughly 2.4 million units worldwide, including iconic landmarks such as the Eiffel Tower and the Burj Khalifa. With 72,000 employees across more than 200 countries, the company emphasizes safety, ethics, quality, and a diverse, innovative culture. Employees benefit from training, leadership development, and the Employee Scholar Program that supports further education. • Long‑term employment contract with industry leader. • Competitive salary $69,000‑$95,000 plus performance bonuses. • 401(k) plan with generous company match. • Comprehensive medical, dental, and vision coverage from day one. • Three weeks paid vacation, paid holidays, and paid sick leave. • Life and disability insurance, plus voluntary legal, pet, home, and auto plans. • Parental leave, adoption assistance, and tuition reimbursement. • Peer recognition, service anniversary awards, and spot bonus opportunities.

Work Environment

Field