Community Association Manager

About the Role

The Community Operations role oversees daily property management, ensures compliance with governing documents, and acts as the primary liaison between Boards, homeowners, and vendors. The position also coordinates meetings, financial reporting, and community events while upholding company protocols and customer‑service standards. • Manage day‑to‑day community operations in line with governing documents, contracts, and policies. • Conduct property inspections and enforce compliance standards. • Support architectural review processes and coordinate related documentation. • Develop clear RFPs, solicit bids, and manage vendor selection for projects. • Track contract and insurance expirations in personal and community calendars. • Serve as the primary contact for Boards and residents, maintaining proactive communication. • Respond to phone calls within 24 hours and emails within 48 hours, acknowledging delays with timelines. • Provide weekly Board updates with action items and copy supervisor as required. • Deliver training to Board and ACC members using Client Portal videos. • Prepare and distribute meeting materials at least six days before meetings. • Send annual meeting notices 30–60 days in advance and maintain an annual meeting calendar. • Email follow‑up summaries within 24 hours of Board meetings and draft minutes within 48 hours. • Review and forward financial statements to Boards within 1–2 business days of receipt. • Ensure monthly financials are delivered to Boards by the 15th of each month, except December. • Notify supervisor of SBB contract requests or major billable projects. • Submit invoices in PDF format to [email protected], copying yourself. • Verify correct Association and SBB details on all contracts and invoices. • Maintain up‑to‑date vendor contact information in Vantaca. • Plan community events and secure bids well in advance (e.g., holiday décor, summer events). • Submit custom welcome letters via the Internal IT Help Desk when needed. • Adhere to company protocols, approved software, and reporting standards. • Maintain a customer‑service focus with consistent follow‑through and pass background check requirements.

Key Responsibilities

• ▸community ops
• ▸property inspections
• ▸vendor rfps
• ▸contract tracking
• ▸board communication
• ▸financial reporting

What You Bring

• Require a high school diploma or equivalent and 2–5 years of community management experience. • Demonstrate proficiency in Microsoft Office, strong communication, time management, and problem‑solving skills.

Requirements

• ▸high school
• ▸microsoft office
• ▸community management
• ▸communication
• ▸problem solving

Work Environment

Onsite