Community Association Manager

About the Role

The Community Manager I provides overall supervision of a portfolio of community associations. This role involves daily interaction with homeowners, vendors, board members, committee members, and internal Associa staff to ensure smooth association operations. Key responsibilities include traveling to client associations for board meetings, inspections, walk‑throughs and community events; preparing agendas, management reports, and comprehensive board meeting packages; and assembling annual disclosure, meeting notifications, and financial statement packages for bulk mailing in accordance with statutory timelines. The manager also updates homeowner and association information in C3, coordinates facility inspections, and oversees follow‑up actions. Additionally, the role ensures effective use of Associa’s community management tools, reviews monthly financial reports, and provides recommendations on major capital expenditures. Additional duties involve processing Architectural Review Board applications, conducting on‑site inspections, and monitoring delinquency rates and collections for the portfolio. The manager maintains unit and contract files, manages routine and special‑project vendors, oversees staff as required, and ensures compliance with Associa’s accounts payable procedures. Other assigned tasks are performed in line with the management agreement and association policies. • Travel to client associations for board meetings, inspections, walk‑throughs, and community events. • Prepare agendas, management reports, and comprehensive board meeting packages. • Assemble annual disclosure, meeting notifications, and financial statement packages for bulk mailing. • Update homeowner and association records in C3 and shared files. • Coordinate facility and common‑area inspections and manage follow‑up actions. • Supervise association operations in accordance with management agreements and policies. • Act as primary liaison between the board of directors, homeowners, and Associa staff. • Review monthly financial reports and submit summaries to the board. • Recommend major capital expenditures to maintain community appearance and operation. • Process Architectural Review Board applications and conduct on‑site inspections. • Monitor delinquency rates and oversee collections for the portfolio. • Manage vendor procurement, performance evaluation, and contract administration. • Oversee accounts payable processing following Associa home‑office procedures. • Maintain unit and contract files while ensuring confidentiality. • Provide professional customer service and resolve conflicts effectively.

Key Responsibilities

• ▸board meetings
• ▸agenda prep
• ▸financial reporting
• ▸vendor management
• ▸inspections
• ▸c3 updates

What You Bring

Salary ranges from $65,000 to $76,000, dependent on experience. Candidates should be proficient with Microsoft Office, possess knowledge of homeowners association operations, and demonstrate strong written communication, conflict‑resolution, and customer‑service skills. A bachelor’s degree and community association experience are preferred, and the position operates in a typical office environment with frequent social interaction.

Requirements

• ▸microsoft office
• ▸hoa operations
• ▸written communication
• ▸conflict resolution
• ▸customer service
• ▸bachelor's degree

Work Environment

Hybrid