Portfolio Community Association Manager

About the Role

The Portfolio Community Association Manager oversees the overall supervision of a community association, acting as the primary contact for homeowners, vendors, board members, and committee members. Candidates should hold an AMS, have at least five years of industry experience, and have worked with condos, single‑family homes, and townhomes. This role involves managing operations, financial reporting, vendor relationships, and ensuring compliance with the management agreement and association policies. • Supervise association operations and administration per management agreement and policies. • Serve as primary liaison with the Board of Directors and homeowners. • Perform administrative and management duties requested by the Board. • Develop and utilize community management tools such as calendars, action items, budgets, and procurement procedures. • Review monthly financial reports and provide summaries to the Board. • Recommend major capital expenditures to the Board and committees. • Monitor delinquency rates and manage collection processes for the portfolio. • Attend Board meetings, committee meetings, and community events as required. • Prepare Board packages within established timelines. • Inform the Board of any legal actions involving the association. • Maintain unit and contract files for association operations. • Assist the Board with architectural reviews and routine inspections. • Maintain the C3 database with up‑to‑date resident information. • Manage routine and special‑project vendors, including procurement and performance evaluation. • Oversee staff in accordance with contract provisions. • Coordinate inspections of facilities and common areas and arrange follow‑up actions. • Oversee the accounts payable process according to home‑office procedures.

Key Responsibilities

• ▸community tools
• ▸financial reporting
• ▸vendor management
• ▸database management
• ▸accounts payable
• ▸board liaison

What You Bring

• Proficient with Microsoft Office (Word, Excel, Outlook). • Knowledge of community/property/real estate and homeowners associations. • Understanding of board and community manager roles and homeowner interactions. • Strong business correspondence skills (grammar, punctuation, spelling). • Proficient in conflict resolution techniques. • Excellent professional communication (phone, interpersonal, written, verbal). • Strong customer service skills. • Self‑motivated, proactive, detail‑oriented team player. • Effective time‑management and prioritization abilities. • Associate’s or Bachelor’s degree preferred. • Ability to pass background check and drug screen. • 1–3 years of community association experience required. • CMCA certification preferred; required within 12 months of employment. • Physical ability to sit, stand, walk, kneel, reach, stoop, crawl, lift up to 25 lb, and have clear vision.

Requirements

• ▸microsoft office
• ▸cmca
• ▸bachelor's
• ▸community association
• ▸customer service
• ▸conflict resolution

Work Environment

Onsite