Assistant Manager

About the Role

The Assistant Manager is responsible for planning, organizing, and overseeing a comprehensive recreation and facility support program for Association members and residents in accordance with the governing documents of the Ka Makana at Hoakalei Community Association. This position supports day‑to‑day operations and acts under the direction of the General Manager, Community Association Manager, and Managing Agent. Key responsibilities include community engagement and communication, administrative support, recreational and event coordination, and facility oversight. The role involves fostering positive relationships with residents, guests, board members, vendors, and community partners, maintaining high service standards, and responding promptly to member and guest needs. Administrative duties cover managing biometric access systems, handling calls, voicemails, emails, and TownSq messages within 24 hours, and performing general office tasks such as scanning, filing, and document management. The Assistant Manager also monitors vendor insurance certificates, coordinates property access, and handles parking pass issuance. In recreational and event coordination, the Assistant Manager manages amenity reservations, prepares rental agreements, coordinates equipment setup, and assists with enforcing facility rules to ensure orderly use of shared spaces. Facility oversight involves daily walkthroughs to assess safety, cleanliness, and readiness, notifying vendors of urgent repairs, straightening furniture, collecting trash, restocking amenities, posting reservation signage, and periodically checking restrooms, pool, courts, and fitness center throughout the day. • Update Swim Club bulletin boards with accurate, timely communications. • Issue and track guest and resident parking passes. • Escalate resident concerns to management when appropriate. • Perform general office tasks such as scanning, filing, and document management. • Monitor vendor Certificates of Insurance and ensure timely renewals. • Coordinate property access with property managers and ensure lease compliance. • Coordinate equipment setup and logistical support for events and programs. • Straighten furniture, collect visible trash, restock BBQ drip pans, and reset common areas. • Post reservation signage and verify amenities are prepared for use. • Report facility issues and assist in coordinating repairs with approved vendors. • Maintain high attention to detail and preserve confidentiality. • Utilize platforms such as TownSq, SignUpGenius, Citrix, HeliAUS, Google GSuite, and CCTV systems. • Troubleshoot pool, fitness, and recreational equipment issues. • Provide service‑oriented, proactive, problem‑solving support.

Key Responsibilities

• ▸platform utilization
• ▸equipment setup
• ▸equipment troubleshooting
• ▸repair coordination
• ▸access coordination
• ▸document management

What You Bring

Physical requirements include the ability to sit, stand, walk, stoop, and reach throughout the workday, lift up to 20 lb regularly (and up to 50 lb occasionally), navigate uneven terrain, and possess a valid Hawaii driver’s license. Candidates must have a high school diploma or equivalent and 2–5 years of administrative or facility management experience; prior experience in community association management, hospitality, or recreation is preferred. • Demonstrate excellent organizational, time‑management, and interpersonal skills. • Understand community governing documents and association policies. • Lift up to 20 lb regularly and up to 50 lb occasionally. • Prior experience in community association management, hospitality, or recreation preferred.

Requirements

• ▸organizational
• ▸policy knowledge
• ▸heavy lifting
• ▸community management
• ▸hawaii license
• ▸high school

Benefits

The position offers a salary range of $23‑$26 per hour and requires proficiency in Microsoft Office Suite, familiarity with platforms such as TownSq, SignUpGenius, Citrix, HeliAUS, Google GSuite, and CCTV systems, as well as strong organizational, time‑management, and interpersonal skills.

Work Environment

Onsite