Portfolio Community Manager

About the Role

The Community Manager I provides overall supervision of a community association, interacting with homeowners, vendors, board members, committee members, and Associa staff. This role ensures the association’s operations align with the management agreement and internal policies. • Supervise association operations and administration per management agreement and policies. • Serve as primary liaison with the Board of Directors and homeowners. • Perform administrative and management tasks requested by the Board. • Develop and utilize community management tools (annual calendar, action items, etc.). • Review monthly financial reports and provide summaries to the Board. • Advise the Board on major capital expenditures to maintain community standards. • Monitor delinquency rates and oversee the collections process. • Attend Board meetings and community events as required. • Prepare Board packages within established timelines. • Notify the Board of any legal actions involving the association. • Maintain unit and contract files for association operations. • Assist with architectural review and routine inspections. • Update resident information in the C3 database. • Manage routine and special project vendors, including procurement and performance evaluation. • Oversee Associa staff per contract requirements. • Coordinate inspections of facilities and common areas and follow up as needed. • Oversee accounts payable in line with Associa home office procedures.

Key Responsibilities

• ▸tool development
• ▸financial review
• ▸vendor management
• ▸facility inspections
• ▸accounts payable
• ▸database update

What You Bring

The position requires a solid foundation in community and real‑estate knowledge, strong communication and conflict‑resolution skills, and proficiency with Microsoft Office. Candidates must be self‑motivated, detail‑oriented, and able to manage time‑critical priorities while delivering professional customer service. An Associate’s degree is required, with a Bachelor’s degree preferred, and applicants should have 0–3 years of community association experience. • Proficient in Microsoft Office (Word, Excel, Outlook). • Knowledge of community/property/real estate and homeowners associations. • Understanding of board and manager roles and homeowner interactions. • Strong business correspondence skills (grammar, structure, punctuation). • Skilled in conflict resolution techniques. • Excellent professional communication (phone, written, verbal). • High-quality customer service abilities. • Self‑motivated, proactive, detail‑oriented, and a team player. • Effective time management and prioritization of critical tasks. • Associate’s degree required; bachelor’s degree preferred. • 0–3 years of community association experience.

Requirements

• ▸microsoft office
• ▸real estate
• ▸conflict resolution
• ▸associate degree
• ▸customer service
• ▸0-3 years

Work Environment

Onsite