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Provide Tier 1 support for UKG (Ultra Growth Group) applications and hardware, including PRO, HCM Core, Workforce Management, and related peripheral devices. Responsible for system maintenance, upgrades, projects, UAT, TST, device support, and process improvements.
Experienced IT Help Desk Technician providing customer support via phone/email, troubleshooting and resolving technical issues, maintaining technical documentation, and recommending process improvements.
