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Lead support team, handle escalations, improve processes, mentor staff, ensure SLA compliance.
Boston, MA
7 days ago
Office Full-Time
support standardization
team collaboration
team training
ticketing
sla
PEOPLE ALSO SEARCHED FOR:
Manager, Vendor & Workforce Management (Utility Contact Center)
LibertyOptimize internal and outsourced contact center operations, vendor governance, staffing and analytics.
Greater Boston
7 days ago
Office Full-Time
vendor governance
workforce systems
forecasting
six sigma
excel
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Information Technology - Summer Internship
First Finish | A Shawmut CompanyTier 1 IT support intern handling Windows/iOS devices and user onboarding
Boston, MA
7 days ago
Office Full-Time
tier 1 support
device upgrade
ticket management
teamwork
user onboarding
PEOPLE ALSO SEARCHED FOR:
Tier 1 IT support intern handling Windows/iOS devices, ticketing, and upgrades.
560 Harrison Avenue
8 days ago
Office Full-Time
tier support
documentation
inventory management
teamwork
computer science
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Process and service digital banking accounts, ensuring compliance and customer support.
Needham, MA
15 days ago
Office Full-Time
activity reporting
fraud detection
vendor management
digital banking
high school
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Primary point of contact for homeowner warranty service, coordinating analysis and resolution.
Greater Boston
19 days ago
Field
work orders
service system
service reporting
microsoft office
crm
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Provide customer service, tours, move‑ins, security and resident support.
Boston, MA
21 days ago
Onsite
package handling
resident services
service requests
computer literacy
customer service
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Handle Tier 1 customer support tickets for a SaaS real‑estate platform.
Boston, MA
22 days ago
Hybrid
ticket management
hubspot
knowledge base
saas
hubspot