Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Event Service Manager
Windsor Hospitality
Manage and coordinate event services, banquets, and client relations for hotel.
12d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Alpharetta, GA
Office Full-Time
Company Size
200 Employees
Service Specialisms
Hotel Investment & Development
Hotel Sales & Revenue Strategy
Hotel Operations
Hotel Accounting
Human Resources
Hotel Technology Systems
Sector Specialisms
Hospitality Management
Hotel Development
Branded Hotels
Independent Hotels
Select Service Hotels
Full Service Hotels
Real Estate Development
Hospitality Technology
Role
What you would be doing
pms entry
marsha
floor plans
budget control
cvent diagrams
beo preparation
- Attend and lead pre-conference meetings. Coordinate the pre-cons between the client and hotel staff and review the details of the BEO with all parties.
- Develops strong customer relationships through appropriate client communication and professional, courteous, and ethical interpersonal interaction.
- Maintain well-documented, accurate, organized, and up-to-date file management to serve the client and the employer in the most expedient, organized, and knowledgeable manner.
- Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.
- Responsible for entering Sales contracts & create group blocks in PMS & MARSHA,
- Work in partnership with the banquet/event staff to ensure the highest quality presentation/service is delivered with an emphasis on attention to detail. Attend to and respond to guest complaints/comments.
- Plan and organize the work of others.
- Create floor plans for each event to ensure banquets and clients agree before setting up.
- Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring quality product delivery.
- Coordination of all group business as developed by the sales manager. Determine appropriate follow-up planning needs. Contact company representative follow-up on all signed/contracted business within three working days of file turn.
- Initiate Billing Procedures, ensuring any deposits and credit applications are received with adequate information and within an acceptable time frame.
- Up-sell and detail the program with the client, including verifying and modifying space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes, BEOs, and paperwork to ensure quality service.
- Develop customer profiles and maintain an effective trace system, including trace dates and references, resulting in superior account service and increased revenues.
- Follow up on all client needs and inquiries efficiently and expediently.
- Responsible for managing and planning meetings/conventions and related activities. Update Front Office with weekly forecasts and in-house groups. Attends Banquet Event Order (BEO) and staff meetings and performs as a team leader for all hotel department staff participating in the event delivery process.
- Create new ways of presenting information that will attract peoples’ attention.
- Frequently change from one activity to another, for example, writing a speech, giving a speech, and writing a report of campaign progress.
- Complete diagrams for all groups using Cvent diagram software.
- Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and problems to ensure quality product delivery, customer satisfaction, and repeat business.
What you bring
clear communication
- Speak and write clearly and convincingly.
- Enjoy complimentary On-Shift Meals (participating hotels) Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
- Paid Sick Leave Supportive sick time policy to care for your health when you need it.
- Flexible Spending Account (FSA) Pre-tax savings for healthcare and dependent care expenses.
- Paid Time Off (PTO) Take time to relax, recharge, and explore life outside of work.
- 401(k) & Roth 401(k) Plans Plan for your future with employer-supported retirement options.
- Recognition & Rewards Program
- Career Growth Opportunities We promote from within and invest in your long-term success.
- Medical, Dental, Vision, Life and Disability Insurance
- Exclusive Employee Hotel Discounts
- Employee Assistance Program (EAP) Confidential support services for personal and professional well-being.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Account Manager Jobs in Alpharetta United StatesClient Account Manager Jobs in Alpharetta United StatesProject Administrator Jobs in Alpharetta United StatesGeneral Admin & Support Jobs in Alpharetta United StatesProject Coordinator Jobs in Alpharetta United StatesCustomer Service Jobs in Alpharetta United StatesAccount Manager Jobs in Roswell United StatesClient Account Manager Jobs in Roswell United States
Company
Overview
- A pioneer in developing luxurious, tailored hospitality experiences.
- Creating unique, memorable environments for both leisure and business travelers.
- Renowned for designing high-end, immersive properties in prime locations.
- Focus on quality and innovation, delivering exceptional service.
- Combines architecture, design, and operations experts for seamless guest experiences.
- Projects include boutique hotels, resorts, and bespoke dining experiences that redefine luxury.
- Approach blends timeless elegance with contemporary flair, ensuring every project stands out.
- Excellence in hospitality
- Commitment to integrity
- Passion for service
- Respect for diversity
- Sustainability focus
- Teamwork and collaboration
2050 Target
Net-Zero Carbon Emissions
A commitment to achieving net-zero carbon emissions by the year 2050.
- Focus on energy efficiency through LED lighting and high-efficiency HVAC systems
- Water conservation programs including low-flow fixtures and irrigation management
- Implementation of waste reduction strategies, including recycling and composting
- Using eco-friendly products and sustainable building materials
- Promoting a culture of inclusivity across all levels of the organization
- Active recruitment of diverse talent with a focus on underrepresented groups
- Gender parity at the leadership level
- Regular training on unconscious bias and inclusive leadership
- Maintaining a diverse workforce with strong gender representation
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio