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Service Desk Specialist
Cameron Ashley Building Products
Provide technical assistance and resolve hardware/software issues as a Help Desk Support Technician.
20d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Greenville, SC
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Purchase in Job Lots & Truckloads
Product Expertise
Order Pickup & Fast Delivery
Sector Specialisms
Residential
Commercial
Role
What you would be doing
issue escalation
customer service
it support
troubleshooting
documentation
service catalog
- Provide feedback on processes and make recommendations on areas to improve
- Keep record of problems and their resolution
- Follow-up with customers
- Redirect unresolved issues to the next level of support personnel
- Perform troubleshooting using different diagnostic techniques
- Provide quick resolution and excellent customer service
- Provide needed information on IT products or services
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Serve as the first contact with customers who need technical assistance via the phone or email
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
What you bring
technical knowledge
problem solving
driving license
bachelor’s degree
communication
3 years experience
- In-depth knowledge of computer systems and mobile devices
- Hands on experience with diagnosing and resolving basic technical issues
- Must have a valid Driver’s License and a clean driving record
- Ability to pass drug test and background verifications
- Must be at least 18 years of age at the time of hire
- Bachelor’s Degree in IT, Computer Science or similar preferred or equivalent years of experience
- Excellent communication and interpersonal skills
- Previous working experience as a Help Desk Support Technician for 3 years
- Little to no travel required
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass drug test and background verifications
Company
Overview
1969
Year Founded
The company was established in 1969.
- Serves both residential and commercial markets, offering a wide range of products from insulation to roofing.
- Specializes in providing materials for new construction, renovation, and home improvement projects.
- Has a robust nationwide distribution network, delivering quality products to contractors, builders, and retail customers.
- Extensive product lineup supports various sectors, including construction, retail, and home improvement.
- Committed to providing top-notch service and a broad selection of high-quality building products.
- Earned a reputation for reliability, speed, and expertise in the building products sector.
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