Senior Resident Manager

Overview

Leads team managing resident relations & daily ops for single-family rental homes.

Key Responsibilities

• collections
• retention
• issue resolution
• eviction management
• profitability
• team management

Tasks

-Drive collection strategy to minimize evictions and reduce delinquency. -Maximize retention rate and rate growth through lease renewals. -Deliver timely, professional responses to escalated resident issues. -Handle special-case properties, including those with evictions, escalated customer service issues, disposition considerations, and potential legal issues. -Ensure proper move-out reconciliation processes are followed. -Drive the profitability of the assigned portfolio. -Review resumes, conduct interviews, and strategically hire new team members. -Oversee resident relations and daily operations. -Manage, train, and coach team members, guiding them to reach their potential.

Requirements

• real estate
• microsoft office
• property software
• bachelor’s
• 3 years
• driver’s license

What You Bring

-Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management. -Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required. -Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred. -Valid driver’s license required. -Strong relationship management and negotiation skills. -Experience with property management software a plus. -High School Diploma/GED required. -Bachelor’s degree preferred. -Minimum of three (3) years of experience in a management role, managing direct reports required.

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About Amh

-Founded with a vision to redefine living spaces, this company has grown into a multifaceted real estate powerhouse. -From residential communities to complex commercial developments, the company has a proven track record of delivering high-quality spaces. -The company specializes in designing, building, and managing properties that cater to a diverse range of industries and needs. -Known for their commitment to creating functional and sustainable developments, their portfolio spans various sectors, including residential, commercial, and industrial. -They have played a pivotal role in revitalizing urban landscapes with innovative projects that blend design, functionality, and sustainability. -The company’s strength lies in its holistic approach, managing the entire lifecycle of a property from conception to long-term management. -Distinct for their attention to detail and customer-centric approach, they have earned a reputation for excellence in the real estate industry. -As a forward-thinking company, they continually adapt to market changes and trends, staying ahead with cutting-edge developments and solutions.

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