Business Support Manager

You will support all elements of operational business functions; planning, administration and commercial, including providing absence cover. The role expands to highlighting improvements in the operational processes and cross functionality, training of new entrants and leading change projects will also be involved.

• Supporting Operations with checking the correct personnel and equipment is booked for the following days’ workload to avoid customer turn backs or wasted time.
• Management of a portfolio customers from a defined list assigned by the Sales team.
• Ensure Continuous Improvement, understanding root causes of any errors and working with Operations to implement learnings to reduce recurrence.
• Oversee all Scheduling of works, working closely with the Operations Department to ensure efficiencies are achieved and service delivery is at optimum level.
• Analysis of own performance and takes steps to improve this.
• Check and vet all paperwork/information from Sales Managers, ensuring this has been correctly completed and folders are always up to date before handing over to Operations.
• Raising and dispatching Private Jobs – taking initial enquiry, quoting works, planning in works and ensuring successful delivery.
• Taking ownership of unknown / new customer enquiries as assigned by the Sales team.
• Lead a team of 3 Business Support Administrators across two depots; supporting the team with their duties and ensuring the highest quality of service to our customers.
• Dealing with customer enquiries / query resolving.
• Keeps people informed of progress on key tasks.
• Raising new jobs on our Job Management System, ensuring incomplete jobs are reprogrammed and costed for work in progress purposes at the end of each month.
• Managing key customer and client relationships and accounts for day-to-day delivery of works. Building customer relationships to drive additional work with existing customers.
• Manage in line with the ‘Order/Enquiry to Cash’ process.
• Running daily Private Pod meeting – providing accurate information and tracking revenue.
• Develops new ideas and change initiatives.
• Oversee and support the Sales Ledger Administrator in the preparation and processing of invoices in a timely manner and, in doing so, ensuring that all related information is correct and accurate.
• Raising quotes for inbound sales jobs, CCTV survey estimates from plans and tenders in conjunction with the Sales Director.

• Must be detail conscious with a high regard for accuracy and very well organised.
• Excellent personal planning and organizational skills.
• Always maintains the strictest levels of confidentiality.
• Excellent verbal and written communication skills and able to converse with multi-level stakeholders.
• Adapts their communication style to suit their customer / colleagues, responding to their feedback or queries.
• Excellent telephone and negotiation skills.
• Accepts new ideas and change initiatives.

Competitive salary plus benefits

Permanent, full-time

• Enhanced maternity, paternity and adoption pay and leave.
• Medicash plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
• Training and career progression opportunities.
• Company pension.
• Employee assistance programme (access to GP appointments and mental health support)
• Life assurance scheme (x4 salary).
• Competitive annual leave plus bank holidays.