Works on product specific issues and opportunities of diverse scope where analysis of data requires evaluation of identifiable factors.
Partner with customers to understand their current and future business goals and challenges and translate that into people, product, and process strategies.
Participate in RealPage, industry, and customer events.
Facilitate discovery discussions with customers regarding product use cases and adoption opportunities.
Ensure customer receives and perceives value of assigned RealPage products to drive adoption.
Work closely with Customer Success Manager(s), Sales, and Product Management teams to identify expansion opportunities for assigned RealPage product and services for customers.
Engage customers proactively on platform adoption leveraging product usage metrics and data analysis.
Deliver platform Solution Reviews to assigned customers focused on strategic business objectives which will drive revenue and return on investment.
Utilize and provide feedback on best practices related to CRM tools in order track customer activities effectively and accurately.
Become a trusted advisor and expert on multiple RealPage product platforms for our customers to provide a deep level of product knowledge with the ability to articulate market trends and the value of RealPage to develop new business opportunities.
Work across the customer’s business org to communicate the value of these solutions to their team and executives.
Serve as internal Subject Matter Expert (SME) on RealPage product platform for associated business unit(s).
Requirements
ms office
saas
realpage
bachelor’s
5 years
customer empathy
Proficient in MS Office Suite (Outlook, Word, PowerPoint, and Excel)
Empowered to take accountability for product performance.
Can easily relate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people.
Can tie business problems to technical solutions and understand technology and data value propositions.
Understanding of business/multifamily operations and reporting
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Ability to take ownership of assigned opportunities and issues, as well as the ability to address and resolve all issues utilizing available resources in a timely and proficient manner.
High level of customer empathy
Ability to work extended hours as needed (may be required at times)
Experience in SaaS implementations and operational improvement initiatives
Ability to travel up to 25%
Bachelor’s Degree or equivalent experience.
Ability to travel as needed to customer and company locations.
Minimum of 5 years’ experience in the multi-family industry with RealPage products.
Physically able to participate virtually or in-person training sessions, presentations, and meetings.
Exceptional documentation and follow-up capabilities, as well as the ability to understand and manage customer expectations.
Physically able to participate in training sessions, presentations, meetings, and customer and industry conferences.
Minimum of 5 years’ experience in customer facing role(s).
Understand and communicate overall customer health, including the identification and escalation of complex product issues for at-risk accounts to RealPage leadership.
Understand and drive customer business, goals, objectives, and desired outcomes utilizing platform reporting, dashboards, and metrics.
Ability to personally deliver customer onboarding program and strategic roll-out plan(s)
World class presentation skills; feel comfortable leading presentations and demos of our platform to large groups, both technical and non-technical
Ability to work closely with and to elicit cooperation from a wide variety of sources, including senior management, customers, and other departments.
Cloud-based platform used worldwide to improve property management efficiency.
Delivers innovative technology solutions to revolutionize the real estate industry.
Provides software for property management, leasing, accounting, and financial reporting across multifamily, single-family, and commercial real estate sectors.
Empowers property owners and managers with cutting-edge tools for efficiency.
Specialized data analytics solutions optimize operational performance, reduce costs, and enhance tenant experience.
Focus on driving efficiency through automation with an expanding suite of solutions.
Offers solutions in areas like energy management, marketing, and resident services.
Trusted by some of the largest real estate companies in the world for seamless property operations at scale.
Culture + Values
Customer-Centric Innovation
Integrity
Accountability
Collaboration
Passion for Excellence
Results-Oriented
Environment + Sustainability
By 2035
Net Zero Target Achievement
Committed to achieving net zero carbon emissions, demonstrating a significant commitment to environmental sustainability.
Committed to reducing environmental impact through innovative solutions.
Provides sustainability-focused tools to enhance energy efficiency and minimize waste.
Smart Building solutions reduce energy consumption and lower carbon footprint in various properties.
Pursues green initiatives and renewable energy to decrease operational carbon footprint.
Inclusion & Diversity
Committed to fostering an inclusive and diverse workplace culture.
Set clear diversity hiring goals aiming for balanced gender representation and diverse leadership roles.
Promotes employee resource groups for various communities.
Initiatives to increase underrepresented groups in leadership and technical roles.
Tracks diversity progress through regular reporting and holds leadership accountable for DEI goals.