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Scheme Manager Non Residential
Home Group
Oversee retirement community scheme, ensuring safety, services and resident support.
2d ago
£24,638 - £24,638
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Haywards Heath, England, United Kingdom
Onsite
Company Size
3,000 Employees
Service Specialisms
Integrated housing
Health care services
Social care services
Supported property development
Property design
Construction
Procurement
Asset management
Sector Specialisms
Social Rent
Mid-Market Rent
Factored Customers
Housing Management
Community Resources
Residential Treatment Facilities
Mental Health Services
Custom Home Building
Role
What you would be doing
contractor liaison
area upkeep
customer onboarding
customer engagement
service referral
safety management
- Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
- Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
- Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.
- Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
- Signposting customers to relevant services to support their welfare and make a difference to their lives.
- Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
What you bring
safeguarding
dbs
customer service
admin
collaboration
self-starter
- Some experience in safeguarding and carrying out risk assessments.
- Able to work collaboratively with different partners.
- You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
- You’ll need an Enhanced DBS check done and we pay for that.
- A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.
- Knowledge of the health and social issues that affect older people.
- Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
- A self-starter approach with the ability to work much of your time alone. You’ll be organised, bring initiative and be able to make your own decisions effectively.
- Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39,
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Generous pension scheme with life insurance of 3x salary
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no sponsorship offered to external candidates.
- enhanced dbs check required (cost covered).
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Company
Overview
55,000 homes
Homes Delivered
Across the UK, the company has successfully delivered housing solutions to communities in need.
- Founded with a vision to transform lives through safe, secure, and affordable homes.
- Provides housing, care, and support services, specializing in helping vulnerable individuals.
- Operates across multiple regions in the UK, focusing on residential and healthcare sectors.
- Known for innovative solutions, including supported housing and social care integration.
- Collaborates with local authorities, charities, and healthcare providers to maximize impact.
- Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs.
- Continues to expand its reach with a focus on enhancing community well-being and individual independence.
- We are passionate about making a positive difference to people’s lives.
- We believe in treating people with respect, dignity, and fairness.
- We are committed to making housing and services accessible and inclusive for all.
- We focus on creating innovative solutions that meet people’s needs.
- We work together as one team, driven by shared goals and values.
- We strive to deliver outstanding services and exceed expectations.
- We take pride in our integrity, transparency, and accountability.
Net Zero by 2050
Net Zero Commitment
The company is dedicated to achieving net zero carbon emissions by a specific year.
- Aim to improve sustainability through energy-efficient measures.
- Focusing on reducing energy consumption and increasing renewable energy sources.
- Adopted sustainable construction practices in new developments.
- Track and report environmental performance annually.
X% increase
Women in Leadership
The proportion of women in leadership roles has grown significantly over the past year.
- Focused on building an inclusive culture where everyone feels valued.
- Aim to increase gender diversity at all levels, with a focus on leadership roles.
- Implemented training programs to promote inclusive leadership and support diverse teams.
- Actively supports flexible working to improve work-life balance.
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