Senior, Business Process Owner - Strategic Programs

Overview

Lead design, documentation, and optimization of Hire-to-Retire processes for AW2030

Key Responsibilities

• process design
• kpi monitoring
• process documentation
• workflow design
• process optimization
• sme engagement

Tasks

-Engage Business Subject Matter Advisors (SMAs) to validate and refine process designs. -Monitor process performance using KPIs and assist in continuous improvement initiatives. -Coordinate with IT and other key organizations to ensure process designs align with system capabilities and constraints. -Identify employee pain points and process inefficiencies to share with the Process Architect and Process Leads. -Help facilitate cross-functional workshops to align process decisions, business requirements, and integration points. -Contribute to the development of key process artifacts, including: Process Hierarchies, Business Process Documents (BPDs), Functional and Configuration Design Documents and Requirements Traceability Matrices (RTMs). -Assist Process Leads in executing process improvement opportunities based on AW2030 wave initiatives. -Guide Process Analysts in work activities including process updates, requirements documentation, etc. -Collaborate with Process Architect and Process Leads to ensure alignment with end-to-end value stream process architecture and documentation standards. -Design, document, implement, and assist in ongoing optimization of assigned processes within a value stream. -Incorporate internal controls, regulatory requirements, and quality standards into process designs. -Engage SMAs to gather insights and validate business requirements. -Design and maintain detailed process documentation, including workflows, policies, and standard operating procedures for assigned processes.

Requirements

• ms365
• sap
• process modeling
• bachelor’s degree
• 5+ years
• stakeholder engagement

What You Bring

-Ability to analyze data to identify areas for improvement and implement solutions. -Advanced proficiency of MS365 (Excel, PowerPoint, SharePoint, Teams, etc.). -Ability to manage multiple tasks at once. -Understanding of American Water’s organization within a particular value stream including teams, roles, systems, and processes. -Ability to work effectively at different levels in the organization, across functional areas, and with vendors like consultants, system integrators, etc. -Strong communication and stakeholder engagement within the value stream organization. -Knowledge of process modeling methodologies. -Typically requires 5+ years of relevant experience, including 3 + years in process ownership, business analysis, and/or operational excellence roles. -Knowledge of compliance, risk, and quality considerations in process design. -Familiarity with current American Water systems used within the value stream and typical employee pain points across processes. -Bachelor’s degree or equivalent experience required. -Demonstrated ability to perform in challenging situations. -Ability to highlight downstream impacts of process change, and/or identify the correct value stream teams to understand impacts -Knowledge of enterprise-wide systems (SAP preferred, MapCall, Coupa, etc.).

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Benefits

-Up to 50% travel

About American Water

-Provides vital water and wastewater services, ensuring communities have access to clean water. -Has a long history of managing water infrastructure in partnership with municipalities. -Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities. -Known for innovation in water management, offering sustainable solutions to modern water challenges. -A trusted provider for residential, commercial, and industrial customers across the U.S.

Sector Specialisms