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Customer Care Representative
Beazer Homes
Coordinate homeowner repairs, schedule inspections, verify subcontractor work.
2d ago
Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Contractor
Mesa, AZ
Field
Company Size
1,500 Employees
Service Specialisms
Construction services
Property Development
Design
General Contractor
Sector Specialisms
Residential
Land Development
Construction
Role
What you would be doing
repair inspection
work verification
billing authorization
subcontractor coordination
site visits
work order scheduling
- Schedules appointments with homeowners.
- Verifies completion of subcontractor workmanship and communications completion to office staff.
- Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
- Authorizes billing requests after reviewing submitted charges for accuracy.
- Receives calls and review correspondence from homeowners.
- Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
- May visit construction sites where temperature, weather, and noise may vary.
- Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
- Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
What you bring
high school
construction
customer service
detail oriented
written comm
computer
- High school graduate or equivalent.
- Three years customer service with three to five years construction experience.
- Detail oriented, with organization, management, follow-up skills.
- Thorough knowledge of construction methods and Company and government standards.
- Excellent customer service skills.
- Excellent written communication and negotiating skills.
- Computer proficiency.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1985
Year Established
The company was founded in 1985 and has since become a prominent player in the U.S. housing market.
- Specializes in energy-efficient homes designed to cater to various family needs and lifestyles.
- Builds across multiple U.S. states, with a focus on providing affordable and sustainable housing options.
- Offers a variety of home styles, including single-family and townhomes, each tailored to meet modern demands.
- Creates communities that integrate well with their surroundings and provide lasting value.
- Recognized for its commitment to customer satisfaction and the quality of its builds.
- Continues to evolve, staying at the forefront of innovation in home design and construction.
- Collaboration, integrity, and excellence are the foundation for delivering quality homes and experiences.
- Community-building efforts aim to positively impact customers, employees, and stakeholders.
- Employees are empowered to grow both personally and professionally.
- Customer satisfaction is prioritized at every stage of the homebuying journey.
2030
Net Zero Goal
Committed to achieving net-zero carbon emissions.
- Committed to sustainability through energy-efficient homes and innovative building practices.
- Aim to reduce environmental impact by integrating sustainable practices into all phases of home construction.
- Incorporated energy-efficient features like Energy Star-rated appliances and smart thermostats into homes.
- Continuously works to improve the environmental performance of its products and operations.
- Committed to fostering a culture of diversity and inclusion where all employees feel valued and respected.
- Has specific goals for increasing the representation of women and minorities in leadership roles.
- Tracks diversity metrics to ensure ongoing progress and accountability in creating an inclusive workplace.
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