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New Customer Concierge Professional
Vivint
Outbound sales calls to customers with installed Vivint systems to resolve technical/billing concerns, educate on smart home capabilities, and ensure a seamless journey from sale through installation with a focus on customer satisfaction and driving revenue.
15d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Lindon, UT
Field
Company Size
12,000 Employees
Service Specialisms
Smart Home Solutions
Home Automation
Security Systems
Energy Management
Home Monitoring
Installation Services
Customer Support
Sector Specialisms
Residential
Commercial
Role
What you would be doing
What you bring
burglar alarm license
sales performance
communication
computer proficiency
sales experience
grit resilience
- Must be at least 18 years old
- Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
- Able to work Full-time (schedule is flexible)
- Grit and Resilience: New Customer Concierge Professionals must possess the determination and resilience to overcome challenges, handle rejection, and persevere in the face of obstacles, ultimately driving their success in driving revenue and customer satisfaction.
- Consistent Sales Performance: A successful New Customer Concierge Professional is expected to consistently meet or exceed monthly and quarterly sales targets, demonstrating a track record of delivering results and contributing to Vivint’s revenue growth.
- Effective Communication New Customer Concierge Professionals must be able to explain complex product offerings in a simple and persuasive manner, ensuring that customers fully understand the value of resigning with Vivint and how they address their unique needs.
- Proficient with basic computer functions and ability to utilize software, databases, scripts, and other tools appropriately
- Continuous Learning: New Customer Concierge Professionals are expected to stay current with our evolving product and service offerings, industry trends, and sales techniques. Continuous learning and adaptation to changing market conditions are essential for achieving and maintaining success in this role.
- Prior sales experience is a plus
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- potential background checks required for employment
People also searched
Company
Overview
Founded 1999
Year Established
The company was established as a small home security business and has since grown into a leader in smart home technology.
- Provides integrated home security, energy management, and automation systems.
- Known for innovative use of technology to simplify and enhance everyday living for homeowners.
- Offers smart locks, solar panels, and energy-efficient solutions with a strong presence in North America.
- Focuses on creating sustainable, user-friendly solutions to help customers manage their homes effectively.
- Specializes in reducing energy consumption and promoting home security with the latest technological advancements.
- Honesty and integrity come first – Do the right thing.
- Customer obsession is our advantage – A relentless passion to serve the customer.
- Innovation is essential – Today's innovation is tomorrow's lifeblood.
- We win together – Individuals win games; teams win championships.
- Exceptional is expected – Talk is cheap: create value, not just motion.
- We give back – Helping people is core to our DNA.
75% recyclable materials
Sustainable Manufacturing
Products are made using materials that can be recycled.
50% waste reduction
Waste Management Goal
Commitment to reducing manufacturing waste by half by 2025.
2013 Sustainability Award
Industry Recognition
Recognized for innovative green building and solar energy solutions.
1 Zero Energy Home
Sustainable Housing Achievement
Completed the first net-zero energy prototype as of August 2023.
- Vivint Solar enables real-time solar monitoring through an app (launched November 28, 2022).
- The 'Zero Home' prototype utilized recycled building materials.
38% Ethnically Diverse
Employee Diversity
Percentage of employees who self-identified as ethnically diverse.
19% Female Employees
Gender Representation
Percentage of employees who self-identified as female.
84% Employee Satisfaction
Workplace Quality
Percentage of employees who said the workplace is great to work at.
Top 100 Workplaces
Employee Recognition
Ranked among Newsweek’s Top 100 Most Loved Workplaces in 2022.
- Established ERGs & Diversity Council: Vivint Pride, Vivint Veterans, Vivint Women, Vivint EDGE.
- Named to Forbes’ America’s Best Employers for Diversity in 2019 and 2020.
- Certified Great Place to Work in 2019.
- Published formal policies and training on race & equity education and inclusion.
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