Housekeeping Supervisor

Overview

Supervises housekeeping staff, inspects work, manages assignments, ensures guest satisfaction.

Key Responsibilities

• work orders
• key control
• duty assignment
• guest satisfaction
• training
• reporting

Tasks

-Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings. -Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment. -Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift. -Ensure overall guest satisfaction. -Maintain key control. -In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards. -Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards. -Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed. -Assist with training of Housekeeping staff. -May be required to clean rooms as business needs dictate. -Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked. -Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained. -Handle items for "Lost and Found" according to the standards. -Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time. -Ensure completion of cleaning projects on a biannual basis.

Requirements

• supervisory
• standing
• high school
• communication
• hotel experience
• 2-3 years

What You Bring

-Previous supervisory responsibility preferred. -Ability to stand during entire shift. -High School diploma or equivalent required. College course work in related field helpful. -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -At least two to three years of progressive experience in a hotel or related field preferred.

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About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms