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IT Service Desk Technician
Energy Power Systems Australia
Proactive IT Support Specialist for Microsoft technologies, servicing West Coast of Australia with 2+ years experience and ITIL Foundation certification (preferred).
18d ago
Junior (1-3 years)
Full Time
Bayswater, Western Australia, Australia
Hybrid
Company Size
260 Employees
Service Specialisms
Engineering
Technical Services
Project Management
Design
Consulting
Turnkey
Sector Specialisms
Industrial
Mining
Agriculture
Oil & Gas
Marine
Defence
Rail
Rental Power
Role
What you would be doing
issue resolution
performance monitoring
it collaboration
issue ownership
microsoft technologies
customer support
- Troubleshooting and resolving issues across Microsoft platforms (Windows 11, Office 365, Active Directory, etc.)
- Monitoring system performance and proactively identifying recurring issues
- Collaborating with IT colleagues to implement updates, patches, and security measures
- Owning issues through to resolution and being the IT advocate for users
- Work with leading Microsoft technologies and enterprise systems
- Delivering outstanding customer service and technical support to EPSA employees
- Ensuring all incidents and service requests are documented and resolved within SLA
- Managing onboarding/offboarding processes and device lifecycle projects
What you bring
sharepoint
microsoft
independent
customer service
itil
communication
- Experience with SharePoint (advantageous)
- Proven expertise in Microsoft environments and remote desktop tools
- Ability to work independently and take ownership of issues
- Strong customer service mindset with excellent communication and relationship-building ability
- This role is ideal for someone who thrives on building strong relationships with stakeholders, takes pride in delivering exceptional customer service, and brings a proactive, solutions-focused mindset to every challenge.
- ITIL Foundation certification (preferred)
- Communicating clearly and empathetically with users of all technical levels
- Demonstrating genuine care and commitment to customer service and adding real value
- 2+ years’ experience in IT support or service desk roles
- Supportive team culture with career development opportunities
- Discounted Health Insurance
- Paid Parental Leave
- Discounted CAT merchandise
- Generous team member referral scheme
- Centralised on boarding induction at our Mulgrave (VIC) head office
- Vehicle Novated lease option
- Employee Recognition Program and Service Awards
- Retail discount program
- Birthday / Volunteer Leave
- Competitive salary
- Job-relevant education assistance including Cat® University
- Employee Assistance Program (EAP)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks are part of the onboarding process.
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Company
Overview
$300M+ in Revenues
Annual Revenue
The company generates over $300 million annually through sales, rentals, and project delivery across multiple industries.
82% Renewables Target
National Energy Goal
caters to Australia's ambitious goal of achieving 82% renewable energy by 2030 through innovative hybrid energy solutions.
20–1750 kVA
Generator Capacity
The company's rental fleet includes a wide range of diesel generators designed for both short- and long-term needs.
18 Branches
National Presence
With over 18 branches nationwide, the company ensures fast deployment and reliable support for power systems of all sizes.
- Turnkey capabilities include engineering, project management, and servicing of power plants, compressors, temperature-control units, and hybrid systems.
- Projects range from mining site power stations and remote agriculture units to marine propulsion systems and datacentre UPS solutions.
- With 24/7 service, the company ensures reliable support and fast deployment, even for large, bespoke power systems.
- Safety & Wellbeing – First & always.
- Honesty – With integrity, we win the right way.
- Accountability – To each other and ourselves.
- Performance – Delivering for customers and the business.
- Engagement – A committed and collaborative workforce.
82% Renewables
Australian Renewable Target
Contributes to Australia’s ambitious goal of achieving 82% renewable electricity by 2030, utilizing innovative energy storage and microgrid systems.
- End-to-end integration of renewable energy, traditional energy, and energy storage to optimize consumption and decarbonize operations.
- Since 2017, delivering hybrid energy systems for decarbonisation and electrification through tailored solutions.
- Committed to minimizing environmental impact throughout product design, manufacturing, operations, and customer service.
- Offers pre-installation simulations to evaluate environmental outcomes before committing to projects.
- Promotes hybrid solutions to enhance energy security, reduce emissions, prevent downtime, and lower generation and maintenance costs.
3.9 Rating
Glassdoor Equality Score
The company has achieved a 3.9 rating in the Equality, Diversity & Inclusion category on Glassdoor.
85%
Employee Recommendation Rate
85% of employees would recommend the company to others.
- Anonymous reviews cite a 'supportive' culture with strong work–life balance and collaborative team environment.
- No publicly stated formal DEI policies or gender targets found; metrics limited to overall inclusion feedback.
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