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Customer Loyalty Specialist (Lindon, UT)
Nrg Energy
Customer service and retention for a home energy company, with a focus on de-escalation, problem-solving, and sales skills.
15d ago
$1,675
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Lindon, UT
Office Full-Time
Company Size
15,637 Employees
Service Specialisms
Operations & Maintenance
Turbine Services
Gas Turbine Parts Supply
Rotor Life Management
Major Maintenance Services
Outage Planning
Project Management
Supply Chain Management
Sector Specialisms
Power
Natural Gas
Load Management
Sustainability
Renewables
Energy Services
Distributed Generation
Commercial Operations
Role
What you would be doing
customer support
customer retention
issue resolution
building rapport
- Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
- Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
- Deescalate customers and find resolutions for complex issues
- Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
What you bring
computer savvy
burglar alarm license
communication
sales
de-escalation
smart home tech
- Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
- Verbal and written communication skills
- Well-versed in smart home technology and the products that we offer
- Sales and communication skills (or a desire to learn these skills)
- Must be at least 18 years old
- Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
- Must be able to reliably commute to our Lindon, UT office
- Must be available to attend 3 full weeks of paid training & commit to 6 months in the department
- Strategic minded, Self-Motivated, and consistently excellent
- De-escalation skills
- Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)
- 401(k) + Employer Match
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- Promotions and compensation are dependent on performance and are not guaranteed*
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Full time shift after training
- Daily lunch and drinks on site
- Onsite health clinic, gym, gaming tables
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks
People also searched
Company
Overview
2003 Emergence
Independent Company
The company emerged as an independent entity in 2003 following its bankruptcy.
5.4 GW Capacity
Planned Power Generation
Develops large-scale natural gas plants with a planned 5.4 GW combined-cycle capacity for data centers by 2029.
2006 Acquisition
Texas Genco
Milestone acquisition of Texas Genco in 2006 expanded its operational capabilities.
2009 Purchase
Reliant Energy
Acquisition of Reliant Energy in 2009 strengthened its market presence.
- Built a vast energy generation portfolio—from coal, gas, oil and nuclear plants to wind, solar farms and battery storage.
- Operates across the US and Canada under brands like Reliant, Direct Energy, Green Mountain Energy and Vivint.
- Provides electricity, energy management, HVAC and home services through cloud-based platforms and smart-home integration.
- Trades power, natural gas and environmental commodities, employing advanced analytics and financial instruments.
- Unusual fact: it spearheaded the first privately-funded EV charging network (EVgo) before spinning it off.
- Protecting People and the Environment — comprehensive training, rigorous protocols, continuous improvement
- Delivering reliable, innovative energy solutions and strong community engagement
- Upholding ethical standards, transparency in reporting, and accountability
- Investing in R&D, digital transformation, strategic partnerships to drive progress
50% Reduction
GHG Emissions Cut
The company has achieved a 50% reduction in greenhouse gas emissions from a 2014 baseline.
44% Drop
Emissions Reduced
Emissions dropped significantly from 61 MtCO₂e in 2014 to 34 MtCO₂e in 2021, representing a 44% reduction.
$900M Bond
Sustainability-linked Financing
Issued a $900 million Sustainability-Linked Bond tied to reducing emissions to 31.7 MtCO₂e by 2025.
Net-Zero by 2050
Carbon Emissions Target
Aims to achieve net-zero carbon emissions by 2050, aligning with global climate goals.
- SBTi‑approved, 1.5 °C‑aligned emissions targets
- Recognized by SEAL Awards for reducing GHG by 55% from 2014 baseline and expanding low‑carbon retail offerings
30% Women
Board Diversity
Ensures at least 30% of board members are women.
3-Year Cycle
Pay Equity Study
Gender and race pay equity study conducted every 3 years, ensuring equitable results after controlling for key factors.
100% Completion
Bias Training
All employees, including executives, have completed unconscious bias training.
- Evaluated and revised job postings to eliminate 4‑year degree requirements and gendered language
- Cross-functional 21-member team led by CEO delivering actionable DEI recommendations
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