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Facility Site Advisor
Cushman & Wakefield
Assist facility team in managing building services, client relations, and vendor coordination.
5d ago
C$54,412 - C$64,015
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Vancouver, British Columbia, Canada
Onsite
Company Size
52,000 Employees
Service Specialisms
Advisory & Transaction Services
Capital Markets
Corporate Solutions
Facilities Management
Global Occupier Services
Investment Management
Project & Development Services
Valuation & Advisory
Sector Specialisms
Industrial
Logistics
Public Sector
Rail
Healthcare
Hospitality
Office
Investor
Role
What you would be doing
helpdesk support
work order management
vendor coordination
facility inspection
kpi reporting
client communication
- Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
- Coordinate with outside contractors for the service and repairs of equipment
- Create and record appropriate written communication between all parties
- Assist with site inspection within the assigned building portfolio
- Coordinate special events in support of client
- Report on open and closed work orders and check the status of open work orders with the assigned party
- Provide process and procedures training and direction to new associates
- Train vendors on work order and billing procedures
- Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
- Verify final invoice pricing and process payments in a timely manner
- Manage complex work orders such as environmental issues and disaster recovery
- Manage service and performance of vendors and landlords for timely completion of jobs
- Provide general overall facility management services, including continuous monitoring of office/facility
- Assist with measuring and reporting key performance indicators against service level agreements
- Assist in the monitoring and assessment of vendor performance
- Follow up with clients to ensure customer satisfaction
- Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
- Follow protocol for effective building-specific maintenance and safety procedures
- Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
- Maintain on-going communication with contractors, client, and team
- Request, review, and submit work orders, bids, and proposals from vendors
- Schedule and document maintenance and repairs on building equipment
- Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
What you bring
microsoft office
facilities management
financial knowledge
customer service
associate degree
detail oriented
- Detail Oriented
- Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
- Working knowledge of computer software programs and base building systems
- Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred
- Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes
- A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity
- High school diploma or a General Equivalency Diploma (GED) required
- Time Management Skills
- Sense of Urgency
- Excellent interpersonal skills
- Previous customer service experience
- Remain knowledgeable regarding all operational aspects of building systems
- Financial Knowledge
- Demonstrated ability to exercise good judgment
- Associates or Bachelors degree in facilities management, building, business or other related field preferred
- Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)
- Communication Proficiency (oral and written)
- Proficient in understanding management agreements and contract language
- Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1917
Year of establishment
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
- With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
- Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
- The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
- A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
- Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
- Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
- Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
- Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
- Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
- Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
- Partnering with clients to set science-based targets by 2025.
- 52% reduction in entire value chain emissions since 2019.
- Electrify vehicle fleet globally by 2035.
- Waste reduction and recycling programs implemented globally by end-2024.
- Single-use plastics eliminated from offices by end-2025.
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
- Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
- Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
- Aiming to elevate women's representation—no specific percentage disclosed.
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