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UKG Application & Hardware Support I
Gdi Integrated Facility Services
Provide Tier 1 support for UKG (Ultra Growth Group) applications and hardware, including PRO, HCM Core, Workforce Management, and related peripheral devices. Responsible for system maintenance, upgrades, projects, UAT, TST, device support, and process improvements.
22d ago
$85,000 - $105,000
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Greenville, SC
Office Full-Time
Company Size
20,000 Employees
Service Specialisms
Facility Management
Cleaning Services
Maintenance Services
Security Services
Landscaping Services
Waste Management
Building Operations
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
ukg implementation
technical troubleshooting
issue management
knowledgebase maintenance
research & resolution
subject matter expertise
- Adding additional modules into UKG
- Troubleshoot and resolve various technical/hardware issues with end users.
- Resolve problems and provide solutions while documenting results in the ticketing system.
- Maintenance of content in the support knowledgebase.
- Use technical documentation and vendor libraries to resolve issues independently.
- Develop subject matter expertise related to product functionality and workflows.
- Maintain Hardware Inventory Log
- Implementing new business into UKG
What you bring
ukg pro
ukg workforce management
microsoft 365
excel
wfm
hcm core
- UKG PRO
- 5+ years’ experience in an application software support role.
- Motivated and self-disciplined.
- HCM Core
- Detail-oriented and excellent organizational skills.
- Ability to learn multiple software programs and databases.
- BILINGUAL preferred (ENGLISH, FRENCH and/or SPANISH)
- Available to be on-call on the weekend on a rotating basis with the team.
- UKG Workforce Management (Dimensions)
- Proficient with Microsoft Office, specifically Excel.
- Must have WFM, PRO, Reporting, BI reporting experience and strong HRIT analytical skills
- Great communication skills & ability to work well independently as well as with others.
- Peripheral devices such as iPads, Timeclocks, or FOB-based systems
- Microsoft 365, Teams, and SharePoint
- Online Ticketing Systems
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be required for this position as mentioned in the job description.
Company
Overview
Close to $1 billion
Annual Revenue
The company generates close to $1 billion in revenue annually through its end-to-end facility operations support services.
Over 60%
Self-Performed Services
The company self-performs over 60% of its services in-house, ensuring a single point of contact and tighter quality control for clients.
1926
Year Founded
The company was established in 1926 as Robertson Janitorial Ltd.
Multiple Acquisitions
Strategic Acquisitions
The company has completed numerous strategic acquisitions, including Omni Facility Services (2007), Ainsworth (2015), Airtron Canada (2016), Enginuity and Fuller (2021), IH Services (2021), and Atalian USA (2023), to strengthen its market position.
- Provides end-to-end facility operations support.
- Services include janitorial, mechanical/HVAC maintenance, energy management, building automation, and emergency response.
- Hard and soft services cover HVAC, electrical, cleaning, disinfection, grounds, security, and waste.
- Safety is the highest priority in everything we do.
- Customer satisfaction is at the heart of all our services.
- We value integrity, professionalism, and accountability in every aspect of our work.
- Our people are our most valuable asset and we provide them with a positive, rewarding work environment.
- Continuous improvement through innovation and operational excellence.
- Collaboration and teamwork to achieve mutual success.
2050 emissions target
Net Zero Goal
Aim to achieve net zero emissions by 2050, aligning with global efforts to combat climate change.
- Focus on reducing waste through recycling programs and sustainable waste management practices.
- Investment in energy-efficient technologies and solutions.
- Commitment to using environmentally friendly cleaning products and materials.
- Ongoing development of a green fleet for more sustainable transportation solutions.
- Strong commitment to fostering an inclusive workplace culture.
- Gender balance initiatives in leadership roles, with an emphasis on increasing female representation.
- Ongoing training programs focused on cultural sensitivity and inclusive leadership.
- Tracking and reporting diversity metrics regularly to measure progress.
- Partnerships with external organizations to advance diversity and inclusion.
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