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Inside Account Representative
Gfl Environmental Inc.
Manage and retain commercial/industrial accounts, drive sales, handle renewals.
10d ago
Junior (1-3 years)
Full Time
Springfield, MO
Office Full-Time
Company Size
20,000 Employees
Service Specialisms
Solid waste management
Recycling
Liquid waste management
Hazardous liquid waste disposal
Infrastructure services
Site excavation
Demolition
Shoring
Sector Specialisms
Municipal
Homeowners Associations (HOAs)
Industrial
Commercial
Residential
Government
Solid Waste Management
Liquid Waste Management
Role
What you would be doing
salesforce
pipeline management
contract negotiation
account retention
quota achievement
penetration planning
- Support the Account Management team in overflow for all increases and decreases in service, change of ownership and other miscellaneous service changes that affect revenue.
- Utilize Salesforce on a daily basis, scheduling and documenting all activities, effective management of a sales pipeline.
- Respond to both inbound calls and certified mail cancellation letters.
- Perform outbound collections calls and assist with billing issues as required.
- Responsible for proactive customer phone calls, contract renewals and negotiations, as well as customer defection.
- Conduct weekly phone blocking and all aspects of Activity Standard associated with role.
- Manage and retain the customer relationship through contract renewals, negotiations, and price increases.
- Responsible for an effective hand off process from new account attainment to existing account development.
- Effectively support the retention process when needed in both sales and customer service capacity, negotiate to retain (core accounts) in-bound calls related to lost business due to competitive reasons.
- Routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machine.
- Utilize SalesForce.com on a daily basis, scheduling and documenting all activities for new business opportunities.
- Develop and maintain a thorough knowledge of the company’s available services, lines of business, pricing structures, and offers additional services as appropriate to existing customers.
- Serve as a point of contact for existing service areas by establishing, managing, and retaining key business relationships for permanent commercial and industrial customers.
- Complete all required paperwork and other miscellaneous reports.
- Assist with Customer Relations queue, as required.
- Responsible for creating and managing an account penetration plan that is in line with the company’s growth objectives.
- Responsible for achieving and/or exceeding monthly quota on net new business and price achievement.
What you bring
microsoft office
bachelor's degree
sales experience
problem solving
time management
solid waste
- Intermediate skills with Microsoft Office.
- Time management
- Bachelor's degree in business administration, advertising, marketing or related field (preferred).
- High School diploma or GED.
- Advanced organizational and time management skills.
- 2+ years of solid waste industry experience (preferred).
- Critical thinking
- Strong interpersonal skills, including effective listening, problem solving, and negotiating skills.
- Ability to stand, sit, walk, use hands and fingers, talk and hear.
- Demonstrated sales experience with a proven track record of exceeding revenue quotas and managing a book of business.
- Attention to detail
- Excellent verbal and written communication skills with the ability to communicate clearly with team members, management, employees and customers in an efficient and professional manner.
- Active listening
- Self-managed, with strong work ethic demonstrating integrity and trust.
- Noise level is usually moderate.
- Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Communication proficiency
- Problem solving/ Analysis
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Born in 2007
Year of founding through merger
The company was formed through the merger of several Canadian waste firms, marking its official inception.
4th Largest
Market ranking in North America
GFL has grown to become the fourth-largest diversified environmental services provider in Canada and the US.
Over 25 States
US operational footprint
GFL's services span over half of the United States, showcasing its extensive national reach.
Multi-Billion Dollars
Annual revenue figures
The company reports significant annual revenues, reflecting its financial strength and market presence.
- Quickly transformed into a North American environmental powerhouse.
- Headquartered in Vaughan, Ontario.
- Manages solid waste hauling, landfills, transfer stations, material recovery, liquid waste collection, vacuum truck service, soil remediation, and bulky-item pickups.
- Crafts integrated solutions, often replacing multiple vendors, with a signature bright green fleet.
- Notable projects include large municipal waste-collection contracts in Toronto, Halifax, and Windsor, plus excavation work at Toronto’s Pan Am Aquatics Centre.
- Expanded via strategic US acquisitions, such as Rizzo Environmental and Waste Industries, boosting its footprint and service scope.
- Operates material-recovery facilities and regularly files SEC and TSX reports.
- The Full Circle Project allows communities to vote on local charitable giving, blending service delivery with civic engagement.
- Grow For Life
- Safe For Life
- Sustainable For Life
- Team Green
30% reduction
GHG Emission Target
Targeting a 30% absolute reduction in Scope 1 and 2 emissions by 2030 from a 2021 baseline.
40% recovery
Recyclables Recovery Goal
Goal to increase recyclables recovery at MRFs by 40% by 2030.
85% RNG
CNG Fleet Goal
Aim for 85% of CNG fleet powered by RNG by 2030.
100% renewable
Renewable Energy Goal
Aim for 100% renewable energy in operations they control by 2030.
- Vision: to be Green For Life through accessible, cost-effective, and sustainable environmental solutions
- Published a Sustainability Action Plan in 2022 outlining climate strategy
- Aligned reduction target with Global Methane Assessment, SBTi and IEA Net Zero pathway
- Currently increasing landfill gas capture, expanding CNG/RNG fleet, and installing renewable electricity
- Goal to double beneficial use of landfill biogas by 2030
- Avoided/sequestered 12.1 Mt CO₂e in landfills in 2021 (up from 7.9 Mt in 2020)
- 2021 baseline: Scope 1 emissions 3.942 Mt CO₂e, Scope 2 emissions 0.033 Mt CO₂e
2024
Employee Engagement Survey
Conducted the first company-wide employee engagement survey to understand workplace satisfaction and areas for improvement.
2024
Green Leaf Scholars Program
Launched a scholarship program for dependents of full-time employees to support educational opportunities.
Women in Waste
Inclusion Program
Implemented the Women in Waste program to enhance women's participation in waste management roles.
Multi-Year
DEI&B Roadmap
Committed to developing a comprehensive, long-term roadmap for advancing diversity, equity, inclusion, and belonging.
- Implemented Women in Waste (WIW) program to increase women’s participation
- Launched Green Leaf Scholars Program in 2024 for dependents of full‑time employees
- Committed to building multi‑year DEI&B roadmap
- Goal to increase percentage of women across GFL (no specific percentage disclosed)
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