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Service Desk Specialist
Cameron Ashley Building Products
Provide technical assistance and support to customers via phone or email, troubleshoot and resolve technical hardware and software issues.
20d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Greenville, SC
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Purchase in Job Lots & Truckloads
Product Expertise
Order Pickup & Fast Delivery
Sector Specialisms
Residential
Commercial
Role
What you would be doing
troubleshooting
first contact support
issue escalation
documentation maintenance
customer follow-up
issue tracking
- Provide feedback on processes and make recommendations on areas to improve
- Keep record of problems and their resolution
- Follow-up with customers
- Redirect unresolved issues to the next level of support personnel
- Perform troubleshooting using different diagnostic techniques
- Provide quick resolution and excellent customer service
- Provide needed information on IT products or services
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Serve as the first contact with customers who need technical assistance via the phone or email
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
What you bring
computer systems
technical issues
driver’s license
communication skills
bachelor’s degree
help desk
- In-depth knowledge of computer systems and mobile devices
- Hands on experience with diagnosing and resolving basic technical issues
- Must have a valid Driver’s License and a clean driving record
- Ability to pass drug test and background verifications
- Must be at least 18 years of age at the time of hire
- Bachelor’s Degree in IT, Computer Science or similar preferred or equivalent years of experience
- Excellent communication and interpersonal skills
- Previous working experience as a Help Desk Support Technician for 3 years
- Little to no travel required
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- ability to pass drug test and background verifications
Company
Overview
1969
Year Founded
The company was established in 1969.
- Serves both residential and commercial markets, offering a wide range of products from insulation to roofing.
- Specializes in providing materials for new construction, renovation, and home improvement projects.
- Has a robust nationwide distribution network, delivering quality products to contractors, builders, and retail customers.
- Extensive product lineup supports various sectors, including construction, retail, and home improvement.
- Committed to providing top-notch service and a broad selection of high-quality building products.
- Earned a reputation for reliability, speed, and expertise in the building products sector.
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