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Front Desk Agent
Chartwell Hospitality
Provide excellent customer service as a Front Desk Agent, handling check-ins, check-outs, and guest requests daily.
17d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Franklin, TN
Office Full-Time
Company Size
1,200 Employees
Service Specialisms
Hospitality Services
Property Development
Design
Construction Management
Project Management
Consulting
Sector Specialisms
Hotel Developments
Hotel Management
Hotel Acquisitions
Hotel Ownership
Revenue Management
Data Analysis
Long-term Revenue Planning
Pricing Strategy
Role
What you would be doing
guest welcome
first impressions
- Welcome and serve guests in person and over the phone everyday.
- Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
What you bring
problem solving
cash handling
transactions
- Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
- Supplemental Benefits
- Short Term Disability
- Professional Growth and Development Opportunities
- Voluntary Life
- Travel Discounts
- 401-K with match
- Life Insurance with AD/D
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- drug screening
- criminal background check
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Company
Overview
Founded in 2003
Year Established
The company was established in 2003 in Nashville, Tennessee.
$1.75B Acquisitions
Hotel Projects Investment
They’ve executed over $1.75 billion in hotel acquisitions and developments across multiple U.S. states.
26 Hotels Owned
Current Portfolio
They own and manage around 26 hotels, with several under development.
$Million Deals
Development Scale
Typical deals include multi-million-dollar property developments, sales, and long-term operational partnerships.
- The firm has evolved from a small hospitality venture into a national hotel powerhouse.
- Their portfolio blends branded limited- and full-service hotels, including Hilton, Conrad, and Home2 Suites.
- Chartwell often co-develops large mixed-use projects—such as Nashville’s Broadwest—combining hotels with offices and residences.
- Services span the full hotel lifecycle: development, revenue management, renovations, sales & marketing, accounting, and operations.
- They’ve earned awards from Hilton for excellence in new builds, including for Conrad Nashville and Hilton Cool Springs.
- They own and manage around 26 hotels, with several under development in high-growth regions like Middle Tennessee.
- Commitment to excellence and continuous improvement
- Integrity in all our business relationships
- Passion for hospitality
- Respect for individuals and their contributions
- Responsibility in all actions and decisions
- Creating memorable experiences for guests
Net Zero by 2050
Carbon Target
Net zero carbon target commitment aiming to achieve zero net carbon emissions by 2050.
- Commitment to sustainability practices across all operations
- Energy and water conservation initiatives
- Waste reduction strategies implemented across properties
- Investment in eco-friendly building materials and technologies
- Partnerships with environmental organizations to promote sustainability
- Support for gender equality in the workplace
- Active recruitment efforts to maintain diverse teams
- Promotion of a culture that values different perspectives
- Implementation of mentorship and development programs for underrepresented groups
- Continuous tracking and reporting of gender diversity metrics
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