Facility Coordinator

Overview

Handle client maintenance requests, manage vendors, and oversee work orders.

Key Responsibilities

• vendor management
• work order
• issue resolution
• process monitoring
• client support
• documentation

Tasks

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction. -Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal. -Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery. -Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery. -Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle. -Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.

Requirements

• customer service
• 1-3 years
• high school
• facilities
• construction
• crm

What You Bring

-Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role. -One to three years of related experience and a high school diploma, GED, or college certificate required. -At least one year of experience resolving client issues within a facilities management, service business, or customer call center. -Basic knowledge of construction and general trades is a plus. -Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.

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Benefits

-Individual development opportunities -Competitive earnings -Personal recognition -A clear path for career advancement! -An exceptional culture and positive work environment -Comprehensive benefits

About Pleasant Valley Corporation

-Founded with a vision to deliver innovative construction solutions, the company has grown into a trusted partner in the industry. -With expertise in residential, commercial, and industrial sectors, the company offers end-to-end services ranging from planning to execution. -The company specializes in complex infrastructure projects, ensuring quality, safety, and efficiency in every phase of development. -Typical projects include large-scale residential complexes, commercial buildings, industrial plants, and transportation networks. -Known for its ability to tackle difficult terrain and high-complexity projects, the company has built a reputation for delivering on time and within budget. -The company utilizes cutting-edge technologies and sustainable practices to deliver high-impact solutions across diverse sectors.

Sector Specialisms