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Guest Service Agent
Peachtree Group
Provides real estate investment, development, and asset management services across various sectors.
Evening front desk agent delivering guest check-in/out, service and support.
Accurately manage financial transactions, including posting charges, handling payments, and balancing the cash drawer at the end of the shift.
Communicate and coordinate effectively with other team members and departments to ensure a smooth guest experience.
Keep the front desk area clean, organized, and stocked with all necessary materials (forms, brochures, etc.).
Greeting and welcoming guests in a warm, friendly manner, ensuring they feel valued throughout their stay.
Respond to guest inquiries, requests, and complaints promptly and professionally, resolving issues or escalating when necessary.
Provide information about hotel amenities, services, local attractions, and directions.
Recognize and acknowledge Hyatt loyalty members (e.g., Explorist and Globalist) by offering personalized service and benefits.
Assist with reservations, modifications, and cancellations when needed.
Follow proper procedures for key control, lost and found, and security of guest information.
Support housekeeping, maintenance, and food and beverage teams by providing relevant information on guest needs or issues.
Enroll new members.
Manage any loyalty program inquiries and ensure points, rewards, and upgrades are processed correctly.
Assist in training new Front Desk team members when necessary.
Assist with room assignments, special requests, and upgrades as per hotel policies.
Ensure proper communication with the next shift and other departments (housekeeping, maintenance, etc.) regarding guest requests, room statuses, and any operational needs.
Manage check-in and check-out procedures efficiently using Opera PMS, ensuring the accuracy of all guest information and billing.
What you bring
high school
customer service
teamwork
time management
problem solving
communication
Previous hotel or customer service experience is preferred but not required.
High school diploma or equivalent required.
Ability to work independently and as part of a team.
Excellent time management and the ability to handle stressful situations with professionalism and patience.
Ability to multi-task and stay organized in a fast-paced environment.
Detail-oriented with strong problem-solving skills.
Strong interpersonal and communication skills, both written and verbal.
The company was founded in 2008, marking the beginning of its journey in real estate investment and development.
Specializes in both commercial and residential real estate, focusing on value creation and long-term asset growth.
Known for its hands-on approach to property management, development, and strategic investment.
Strong presence in real estate markets across the U.S., successfully managing numerous large-scale projects.
Portfolio spans various sectors, including multifamily, hospitality, office, and mixed-use developments.
Prides itself on identifying opportunities in underperforming assets and repositioning them for value appreciation.
Leadership team brings decades of experience in real estate, finance, and operations, driving continued growth and success.
Investment strategy combines deep market insights, creative problem solving, and operational expertise.
Culture + Values
One Vision | One Peachtree
Agile: "We deliver innovative strategies while executing with speed and efficiency. We embrace change and capitalize on opportunities."
Authentic: "We foster trust and credibility with stakeholders through a commitment to transparency and diversity of thought. We are better together."
Accountable: "We understand our fiduciary duty, take responsibility for our actions, and own the impact of our decisions. We empower our team to lead with integrity and listen with intent."
Environment + Sustainability
$1.0B+ Financing
CPACE milestones
Cumulative commitment to CPACE financing reached over $1.0 billion by late-2024, marking significant progress in supporting sustainable projects.
22 Transactions
2024 achievements
Completed 22 CPACE transactions in 2024 alone, reflecting strong momentum in financing sustainable infrastructure.
$1.0B-$1.25B Commitments
CPACE growth
Built cumulative CPACE commitments ranging from $1.0 billion to $1.25 billion, showcasing sustained investment in energy efficiency and renewable energy.
CPACE investments support energy-efficient upgrades, renewable energy installations, water conservation
Ranked among U.S. leaders in CPACE lending, offering long-term fixed-rate financing that lowers project cost of capital
No explicit net-zero target stated publicly
Inclusion & Diversity
2022
Vice President Appointment
A Vice President of People and Culture was appointed to advance inclusion and diversity efforts.
High team‑member engagement noted by leadership
Indeed review: “Very people first mentality.”
Leadership initiative to enhance talent recruitment, development, retention
No gender‑specific statistics or numeric breakdowns publicly disclosed
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