Senior Client Services Specialist

Located in our Mississauga office and reporting to the Senior Operations Manager, this role includes daily real estate administrative support in a fast-paced environment. As a Senior Client Services Specialist, you will provide exceptional project management in sales, marketing, and research support along with general office administration to our agents and clients. Your responsibilities will be an exciting mix of presentation support, listing and offer preparation, property marketing and client reporting, conducting market research and transaction administration, all while coordinating promotional and post sales marketing materials (under the direction of our marketing team).

• Update listings on Avison Young website and other locations as advised
• Maintain records of correspondence for property listings with agents and update client reporting as required
• Coordinate deal processing with agents and Accounting Department
• Prepare property availability surveys and other applicable research and marketing collateral relevant
• Update CRM database with current market and client information
• Work closely with agents on various initiatives and special projects
• Schedule meetings, appointments, property tours and travel plans
• Assist with preparation, coordination and assembly of marketing materials for property listings, including brochures, email communications, invitations, signage, and announcements, while maintaining the Avison Young brand throughout all projects
• Preparation, control, and maintenance of legal documents (letters of intent, offers, proposals, commission agreements, listing agreements, amendments, waivers, extensions, and Multiple Listing Services agreements) throughout the deal and due diligence process
• Conduct market information research through various sources including CRM and third-party databases such as MLS, Altus, Avant, CoStar etc.
• Provide administrative support for internal and external correspondence including file management, scanning, photocopying, organizing and distributing marketing material
• Organize, create, prepare and produce client specific packages, presentations, and proposals
• Maintain and review property listings and manage expiry dates and prepare required documentation
• Share job-related knowledge through peer training

To perform this job successfully, an individual must be able to perform each essential task at an above average level. The requirements listed below are representative of the knowledge, skill and/or ability required.

You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.

The ideal candidate will have a minimum of six years’ experience in the commercial real estate industry. This role is suited for someone that encompasses strong leadership and project management qualities, is passionate about real estate, and whose preference is to have a successful real estate career in a senior administrative capacity.

• Advanced knowledge and efficient use of business suite computer programs including Word, Excel, PowerPoint, Outlook
• Ability to maintain discretion regarding personnel and industry-related matters
• Ability to work efficiently under pressure with multiple timelines and with limited direction/ supervision
• Excellent proofreading and editing skills
• Must be able to handle flexibility in task management while having a keen eye for detail
• Strong project management, leadership and communication skills
• Minimum six years of commercial real estate experience and a diploma/degree relevant to real estate, business or marketing
• Ability to write reports, business correspondence and format presentations
• Ability to multi-task, utilize effective time management skills, and be able to recognize and respond to time sensitive issues and tasks
• Possess characteristic traits of independent thinking, self-starting initiative while working well in a team-oriented environment
• Excellent and effective verbal and written communication skills
• Advanced Adobe Creative Suite (InDesign, Photoshop, Illustrator, and Acrobat) experience
• Ability to build strategy to support brokerage professionals achieve client goals
• Ability to read, analyze, interpret and create general business documentation
• Proofread copy for spelling, grammar and layout making appropriate changes, responsible of accuracy and clarity of final copy

We care about each other and we have each other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.