Inside Sales (Export Channel) and Customer Service Representative

Overview

Handle export orders, customer service, and documentation using Oracle and coordination.

Key Responsibilities

• 3d optimization
• oracle entry
• export docs
• compliance mgmt
• invoice prep
• price sheets

Tasks

-Provide product data and recommendations in collaboration with Export Product Manager -Optimize container space using 3D Image Software -Collaborate with sales, warehouse, and logistics teams to ensure timely processing and shipping of orders -Prepare commercial invoices, packing lists, and track post-shipment activities -Communicate order status, delivery times, back-orders, and general inquiries via phone, email, and chat -Maintain price sheets for our export markets and generate proforma invoices -Resolve order, returns, and billing discrepancies with professionalism and urgency -Manage post-shipment follow-ups, preparing commercial Invoices and packing lists for all drop-ship orders. Confirmation of returned empty containers from Serbian shipments to customers -Accurately and efficiently enter and verify orders in Oracle -Assist with inventory and availability inquiries -Arrange inspections and compliances by working with inspection companies for Kuwait and Iraq shipments for domestic and overseas product, manage ISF filings for US imports, and issue ASN documents before Middle East shipments reach destination ports -Manage export documentation, inspections, and compliance for international shipments

Requirements

• microsoft office
• oracle
• excel
• bachelor's
• 3+ years
• customer service

What You Bring

-Proficiency with Microsoft Office Suite, Oracle experience a plus -Detail-oriented with a high level of accuracy -Excellent organization, multitasking, and interpersonal skills -Positive attitude and ability to work in a fast-paced environment -Strong, professional written and verbal communication -Bachelor's degree in business or 3-5 years general sales or business experience -3+ years of customer service experience, international experience preferred -Advanced proficiency in Excel -Fluent in Arabic or Spanish preferred

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About Bradford White

-specializes in manufacturing water heaters, boilers, and storage tanks for residential, commercial, and industrial applications. -known for innovation in the energy-efficient water heating market. -designs products to meet the needs of both large-scale projects and individual homes. -continues to lead in advanced technologies that reduce environmental impact and enhance performance. -highly regarded in sectors such as water resources, energy, and utilities, where reliability is crucial. -built a strong reputation for quality and service through precision and performance.

Sector Specialisms