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Lead Workplace Experience Coordinator
Cushman & Wakefield
19d ago
C$63,750 - C$75,000
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Mississauga, Ontario, Canada
Onsite
Company Size
52,000 Employees
Service Specialisms
Advisory & Transaction Services
Capital Markets
Corporate Solutions
Facilities Management
Global Occupier Services
Investment Management
Project & Development Services
Valuation & Advisory
Sector Specialisms
Industrial
Logistics
Public Sector
Rail
Healthcare
Hospitality
Office
Investor
Role
What you would be doing
procurement management
client support
white glove service
eyes and ears
av support
event coordination
- Manage inventory and procurement of supplies, coordinate inbound deliveries and vendor logistics, and oversee building access systems.
- Provide high-touch support to employees, stakeholders, and VIPs, including tools, information, wayfinding, and workplace guidance.
- Deliver “White Glove” service for executive visits, including greeting, escorting, and prompt follow-up on requests.
- Serve as the “eyes and ears” of the workplace by proactively identifying and reporting repairs, maintenance needs, and missing or broken furniture before employee impact.
- Support technology teams with AV inspections and desktop equipment coordination.
- Coordinate with building operations teams, including janitorial, engineering, life-safety, and general maintenance services.
- Review and track voice of the employee data (quantitative and qualitative) to capture service needs and share trends with leadership.
- Ensure consistent space readiness across all workspaces, conference rooms, and offices, with focused support for heavily trafficked areas to enable seamless cross-functional operations.
- Identify service gaps and collaborate with the Facilities Manager to implement innovative process improvements.
- Coordinate large meetings and events, including AV setup, furniture arrangement, and onsite logistics.
- Coordinate vendors, staffing, and budgetary needs to support both current operations and future workplace initiatives, ensuring alignment with client goals and standards.
- Provide a warm and professional welcome to all associates and guests, ensuring a positive first impression.
What you bring
college degree
customer service
retail experience
- College Degree Preferred
- Minimum of 3 years of customer service experience or related work experience in real estate services, travel/hospitality, retail, customer service in a brick-and-mortar environment
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1917
Year of establishment
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
- With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
- Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
- The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
- A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
- Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
- Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
- Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
- Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
- Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
- Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
- Partnering with clients to set science-based targets by 2025.
- 52% reduction in entire value chain emissions since 2019.
- Electrify vehicle fleet globally by 2035.
- Waste reduction and recycling programs implemented globally by end-2024.
- Single-use plastics eliminated from offices by end-2025.
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
- Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
- Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
- Aiming to elevate women's representation—no specific percentage disclosed.
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