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Resident Services Specialist
Related Management Company
Manage day-to-day operations and resident services for an affordable housing high-rise.
12d ago
$25 - $30
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Chicago, IL
Onsite
Company Size
4,000 Employees
Service Specialisms
Property Management
Real Estate Development
Construction
Investment Management
Design
Architecture
Urban Planning
Property Leasing
Sector Specialisms
No specialisms available
Role
What you would be doing
reporting
lease processing
vendor management
rent accounting
certification management
file management
- Maintain leasing and marketing reports as needed.
- Facilitate renewal and recertification process for all residents.
- Engage third-party vendors and suppliers for appropriate services
- Assist in the development and implementation of resident relation activities and events
- Collect necessary documentation from current or prospective residents, and process verifications.
- Participate in marketing, leasing, and resident move-in experiences, including partnering with maintenance to ensure unit turn for move in.
- Process certifications (including initial, interim, and annual); calculate retroactive rent while conforming to all applicable guidelines.
- Establish best practices and systems for office operations, policy and procedures
- Prepare and process appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
- Collect and post all resident rent payments and manage accounts receivables
- Maintain accurate wait and transfer lists; review applicant files to determine eligibility.
- Interview and process applications for new move-ins and lease-ups according to affordable program guidelines.
- Apply correct rents for annual and interim recertification; adjust to remain compliant.
- Ensure efficient and courteous response to all resident requests, inquiries and concerns
- Assist with oversight of day-to-day building operations
- Coordinate the filing of legal proceedings in accordance with local ordinances
- Maintain accurate files for all site administration, including: lease files, operational procedure files, work-order files, etc.
- Prepare all required agency reporting to standard.
- Assist with all aspects of move-ins for new residents, including future follow-up to ensure positive acclimation to the building
What you bring
property management
hud
cos/tcs/bos
bilingual
yardi
communication
- Property management or hospitality experience highly preferred, but not required
- 2+ years of relevant affordable experience. Experience with HUD Section 8, LIHTC, and/or other affordable housing programs preferred.
- COS/TCS/BOS credentials, or attainment within six months of hire; training is provided.
- Bilingual a plus
- 3+ years of operations, customer service, and/or property management experience.
- Yardi or similar software experience preferred
- Ability to lift up to 50 lbs
- Excellent communication, interpersonal, customer service and organizational skills.
- Available to work a flexible schedule, including evenings and weekends
- Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
- Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
- Mental health resources, such as counseling, are available to our team members.
- Lots of paid time off (19+ days!) – we value your life outside of work.
- Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available. …and so much more!
- Fertility benefits – such as surrogacy, adoption assistance and more!
- Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
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Interview process
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Company
Overview
Founded 1972
Year of founding
The company was established in 1972 by Stephen M. Ross.
$60B Assets
Total Assets
The company manages over $60 billion in assets across its global real estate portfolio.
$45B Pipeline
Data Center Investment
Related Digital has a $45 billion pipeline focused on AI and cloud infrastructure.
- Evolved from affordable housing into a full-service global real estate powerhouse.
- Manages luxury apartments, commercial space, condos, and affordable units in gateway cities.
- Development portfolio includes landmark projects like Hudson Yars in Manhattan and The 78 in Chicago.
- Vertically integrated operations oversee site acquisition, construction, design, leasing, sales, and asset management.
- Launch of Related Digital marks expansion into data center infrastructure targeting AI and cloud demand.
- Operates specialized divisions in residential, commercial, affordable housing, and digital infrastructure.
- Known for integrating cultural, wellness, and hospitality elements into urban communities, offering art, fitness, and unique amenities.
- Headquartered in New York City with offices and developments across major U.S. cities and select global markets.
- We value collaboration and teamwork.
- We believe in fostering a culture of innovation and creativity.
- We prioritize integrity and transparency in everything we do.
- We are committed to excellence and continuous improvement.
- We support a work environment that promotes respect and accountability.
- We embrace a results-driven approach to meet our business goals.
2050
Net Zero Target Year
Committed to achieving net-zero carbon emissions by the year 2050.
- Investing in energy-efficient building designs and operations.
- Committed to reducing operational carbon footprint through sustainable building materials.
- Utilizing renewable energy sources in multiple properties.
- Focus on water conservation, waste management, and eco-friendly construction practices.
- Achieved a reduction in energy consumption through smart building technologies.
- Implementing programs aimed at increasing gender and racial diversity at all levels.
- Focused on closing the gender pay gap within the organization.
- Tracking diversity and inclusion metrics to inform strategic decisions.
- Diversity programs include mentorship, leadership development, and career advancement opportunities.
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