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Butler

Kw Property Management And Consulting

Offers property management, consulting, and investment services across residential and commercial sectors.

Provide personalized luxury service and household support to residents.

6d ago

Entry-level, Junior (1-3 years)

Full Time

Miami, FL

Onsite

Company Size

50 Employees

Service Specialisms

Association Management

Technology Solutions

Streamlined Operations

Lifestyle Enhancement

Accounting & Finance

Sector Specialisms

Residential

Commercial

Condominiums

Homeowner Associations

Luxury High-Rise Buildings

Mid-Rise Buildings

Garden Style Condominiums

Townhome Communities

Role

What you would be doing

reservation management

guest liaison

unit preparation

housekeeping

travel coordination

issue resolution

May be called on to service the owner/residents beverage, snack and other simple requests.
Preparation of unit for owner/resident arrival, including stocking all items the owner/resident may desire.
Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform.
Maintain regular attendance in compliance with KWPM’s standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association.
Acts as the owner/resident’s liaison between all aspects of the association.
Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
Maintain a warm and friendly demeanor at all times.
Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events.
Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident’s needs.
Establish relationships with local merchants and service providers as needed.
Accompany the owner/resident on outings if desired.
Provides quality service to residents and guests.
Respect all owner/residents’ privacy, information, perspective, priorities, times, and resources.
Responsible to launder, fold and iron, the owner/resident’s clothes as requested.
Produces any needed communications to meet Association request/needs.
Responsible for the overall care of the owner/resident’s unit including the cleanliness and maintenance.
Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction.
Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly.
Resolve all owner/residents concerns promptly. If unable report to management immediately for assistance.
Attends to owner/resident’s personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident’s belongings; packing and unpacking of luggage, groceries or other similar items; personal shopping for the owner/resident/resident as well as other various errands including but not limited to, post office, bank, dry-cleaner, take out food, and similar.
Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association.
Take part in maintaining a clean working environment.
Responsible for the general upkeep and other housekeeping services as requested by the owner/resident.
Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times

What you bring

hospitality degree

computer skills

butler experience

3 years