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Front Desk Concierge, Flow Brickell
Flow
Front desk concierge handling guest services, administration, and community engagement.
8d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Miami, FL
Onsite
Company Size
150 Employees
Service Specialisms
Residential Real Estate
Sustainable Living
Community Building
PropTech
Real Estate Technology
Lifestyle Services
Urban Living
Concierge Services
Sector Specialisms
Energy
Mining
Oil & Gas
Petrochemical
Power Generation
Food & Beverage
Renewables
Chemical
Role
What you would be doing
cash management
package management
data entry
document tracking
move coordination
guest services
- Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
- Handle check-out, cash management, and adheres to cashiering and credit policies
- Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
- Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately
- Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
- Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.
- Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
- Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
- Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs
- Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
- Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
- Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
- Accurately respond to guest requests, making recommendations based on local knowledge and property practices
What you bring
hospitality
problem solving
communication
high school
multitasking
computer literacy
- Residential Services or Hospitality experience in a luxury environment preferred
- Strong attention to detail, problem-solving skills organizational abilities and attention to detail
- Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
- High school diploma or equivalent; college or relevant experience is a plus
- Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment
- Computer literacy with the ability to use a variety of software’s
- Pre-tax commuter benefits
- 401(k) retirement plan
- The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays).
- Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
- Access to HSA-compatible plans
- Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
- Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
- Paid time off and 13 paid holidays
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Creating a more mindful, connected world for individuals to thrive.
- Integrating technology and wellness to optimize human performance.
- Improving physical and mental health outcomes across multiple sectors.
- Combining cutting-edge technology with expert-led programs.
- At the forefront of integrating new tools in health and wellness.
- Blending lifestyle, health optimization, and technology for personalized experiences.
- We believe in living life in flow.
- We are curious and open to new experiences.
- We embrace challenges and welcome change.
- We believe in the power of community.
- We encourage people to bring their authentic selves to work.
2030
Net Zero Emissions Goal
The company is committed to achieving net zero emissions by the year 2030, marking a significant step towards environmental sustainability.
- Prioritizes sustainable practices in product development and supply chain management.
- Implements energy-efficient processes and technologies across operations.
- Regularly measures and reports on environmental impact for accountability and continuous improvement.
- Flow fosters an inclusive culture that values diverse perspectives.
- We aim to create a work environment where everyone feels heard and respected.
- Our goal is to increase gender balance across all levels of the organization.
- We track gender diversity metrics and actively work to improve gender representation within our teams.
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