Application Production Support Analyst

• Work with external infrastructure, monitoring and DBA team to fix the incidents.
• Understand the database concepts and provide extractions to users whenever required.
• Ensure excellent Communication, reporting and escalation as and when needed.
• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Manage operations expectations effectively and participate to any task force required by operations if needed.
• Ensures presence, monitoring and checks during application rollouts and DR exercises.
• Participate to the night support of the application and undertake the appropriate actions – both functional and technical.
• Liaison and discussion with BNP Paris central teams for all parameterization related issues and any other functional advice on reported issues or proposed solutions.
• Prepare Test strategy, Test scenarios and test cases for the defects identified
• Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts

The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the department. As required, The Analyst shall serve on a team, which acts as a technical point of contact for all application related issues. The analyst shall use the SQL database and Linux platform skills to work on issues, suggest improvements, communicate the impact and resolution to the requestor. The Analyst shall further work on automating SQL and Linux scripting to display continuous improvement and work towards stabilizing the applications health. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.

• Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards.
• Ensure a smooth follow up of all technical processes (Online, STP and batches…).

• Bachelor’s degree required in IT, equivalent to Computer Science or other similar engineering fields; advanced degree considered a plus.
• Prior business analysis experience in an application support environment
• Prior experience working on Banking application is a strong plus.
• Strong knowledge of asset setup, corporate actions, tax, domestic settlements, income or cash processing is a must in custody domain (at least 2 of these).
• Good written and spoken English is a must.
• Experience with PL/SQL developer.
• Minimum 6 years financial industry experience with an emphasis on Custody activity.
• Overall General IT knowledge is a must).
• Familiarity with Autosys, Quality Center, Sailpoint, ServiceNow and Jira.
• Prior experience creating requirements documents, functional specifications, process flow diagrams and procedures.
• Experience in Custodian Industry is a must.
• Strong Corporate Actions/Tax knowledge in US Market is a major plus.

Optional Pre-paid legal plan

Long-term assignment with opportunity for hire by client

Opportunity for advancement

Voluntary life and disability insurance

PR: $60/hr on T4

Medical, dental, vision

Work-visa sponsorship

Term life

It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665

Optional Medical and dependent FSA

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Optional Identity theft plan