Leasing Associate

Overview

Leasing associate manages property tours, applications, resident relations, and marketing.

Key Responsibilities

• leasing activity
• resident retention
• service operations
• data entry
• compliance
• market analysis

Tasks

-Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support -Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention -Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met -Inspect apartments with the new residents at move in and complete all the necessary paperwork -Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins -Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards -Attend weekly marketing meetings -Recommend strategies and programs for on-site marketing activity -Maintain availability for resident functions, community affiliated events and weekends -Accurately enter all prospect and resident data into Entrata in a timely manner -Maintain all leasing office standards -Keep files, desk, and leasing area organized -Provide excellent customer service and display courteous and professional attitude toward all customers -Perform telephone market surveys and physical shops of competitors -Assist in planning and preparation of resident functions. -Collect and accurately process and report receipt of application fees, security deposits, rents and other fees -Recommend programs and strategies to increase qualified traffic and closing ratios. -Inspect market ready units and models each morning -Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate -Walk the property for curb appeal and overall property appearance.

Requirements

• microsoft office
• driver's license
• real estate
• high school
• customer service
• english

What You Bring

-Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher. -Excellent English communication skills, both verbal and written. -Strong computer skills including Microsoft Office (Word, Excel) -Valid driver’s license -Occasionally requires lifting 20 pounds or less -High school diploma or equivalent, college preferred. -Must be able to walk apartments and grounds, including steps and climbing stairs -Must be available to work weekends and holidays -In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire -1-year customer service or sales experience (or relevant education)

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About Aion Management

-AION Management was founded in 2017 with a vision to redefine workforce apartment living through hands-on property management. -Operating across the Mid-Atlantic and Midwest, it manages a portfolio of around 60 properties. -The company's vertical integration—combining AION Partners, AION Management, and in-house construction—enables seamless acquisitions, renovations, and operations. -Led by investment and construction teams, the firm sources and enhances assets, executing core-plus, value-add, and opportunistic strategies. -Key projects include workforce housing ventures across multiple regions. -They recently launched Amenify’s resident services app, enhancing the resident experience. -Typical renovations modernize interiors, create extended living spaces, and improve asset value while boosting resident satisfaction. -Headquartered in Philadelphia and New York, the company leverages regional expertise to grow in established and emerging markets.

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