Service Administrator

Overview

Supports service team by handling calls, scheduling, documentation, and liaison tasks.

Key Responsibilities

• work orders
• quote management
• po processing
• portal management
• inspection docs
• service scheduling

Tasks

-Ensure work order extensions are requested in customer portals as required. -Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.) -Efficiently manage and complete service tasks, collaborating closely with service coordinators to ensure smooth operations. -Aid Service Coordinators in the processing of PO’s and ordering materials as needed. -Assist with research and updating quotes for existing house customers. -Reviewing all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process. -Receive overflow service calls coming into service coordinators to provide a better customer experience for our valued customers. -Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales. -Offer suggestions and solutions on improving efficiency of general procedures. -Develop positive and ongoing relationships with customers and team members. -Assisting Service Manager in tracking and addressing all jobs that are reopened due to missing information. -Providing backup to service coordinators for scheduling services. -Send proforma invoices to customers that require this so that a purchase order can be issued. -Serve as the point of contact for all 3rd party portals (IROL, etc.) -Assist with customer set up needs as needed. -Maintain and process inspection documentation as required during the job completion process. -Assist with sending out quotes for existing customers that need a current quote to issue a purchase order for the service.

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About The Hiller Companies

-Offers comprehensive services across multiple sectors. -Recognized for expertise in designing, installing, and maintaining fire suppression systems, security systems, and alarm monitoring. -Specializes in providing services for healthcare, government, energy, education, and commercial properties. -Works on major projects including high-rise buildings, industrial facilities, hospitals, and government installations. -Known for innovations in fire protection and security solutions with a focus on reliability and cutting-edge technology.

Sector Specialisms