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Lead Concierge
Monarch Communities®
Lead concierge overseeing front desk team, handling calls, admin tasks, and resident services.
1d ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Mahwah, NJ
Onsite
Company Size
200 Employees
Service Specialisms
Property Development
Design
Construction
Project Management
Consulting
Sector Specialisms
Senior Living
Independent Living
Assisted Living
Memory Care
Respite Care
Development
Operations
Redevelopment
Role
What you would be doing
team scheduling
call screening
equipment maintenance
emergency log
supply management
security monitoring
- Schedules Concierge Team Members to ensure appropriate front desk coverage
- Participates in and attends all in-service training as scheduled
- Answers and screens all incoming calls in a courteous and professional manner
- Assists the Business Operations Director and Sales Counselor with special projects
- Coordinates maintenance of all office equipment
- Maintains and updates log of emergency phone numbers and resident emergency face sheets
- Assists the Business Operations Director in administrative tasks as assigned
- Ensures appropriate office supplies are on hand
- Receives and processes mail for the community
- Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
- Assigns daily task and ensure completion of tasks
- Orders and maintains appropriate office supplies
- Monitors security alarms, resident emergency call system, and front door security
What you bring
microsoft office
high school
senior experience
interpersonal
lifting
physical
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
- High school diploma preferred
- Experience working with the senior population
- Strong interpersonal skills and capable of relating to a variety of people and personalities
- An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics.
- While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
- Employee Discounts Program
- Medical Coverage
- Referral Bonuses
- Supportive Leadership
- Paid Time Off (PTO)
- Employee Assistance Program
- Vision Coverage
- Voluntary Life
- Flexible Spending Account
- Free Parking
- Ancillary Benefits (Life/AD&D, Short Term Disability and Long Term Disability)
- 401(k) Retirement and Matching
- Dental Coverage
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 2019
Company Origin
The company was established in 2019 by experienced professionals in the senior living industry.
Hundreds employed
Workforce Size
The company employs several hundred individuals across its operations.
Millions in projects
Financial Scale
The company undertakes multimillion-dollar development projects for senior living communities.
- Designs and operates premium senior living communities across the U.S. East Coast.
- Delivers on-time, on-budget development and hands-on ownership of senior residences.
- Projects include Independent Living, Assisted Living, and Memory Care communities in CT, MA, NJ, NY, and MD.
- Each community features home-like architecture, common areas, and scratch-cooked meals to enhance resident comfort.
- Emphasizes wellness-centric design with abundant natural light, shared spaces, and holistic care programs.
- Headquartered in New York, the company is expanding via a centralized construction and development team.
- Mission‑Driven Design
- Holistic Care
- Sustainability
- Diverse Culture
- Technology
- Design properties where every element contributes to reducing our carbon footprint
- Sustainability is one of five core pillars guiding community development
- Architectural designs prioritize natural light and connection to nature to enhance well‑being
- Holistic wellness includes environmental considerations alongside resident health
- Ensure that both our community and our programming are inclusive and representative of the curiosity, expertise, and heritage of all members of our community.
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