Account Manager - 9 month contract
Just Energy
Manage client relationships, ensure satisfaction and handle escalations.
13 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Contractor
Mississauga, Ontario, Canada
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Electricity supply
Natural gas supply
Fixed‑rate energy plans
Variable‑rate energy plans
Green energy products
Solar incentive programs
Energy efficiency solutions
Commercial energy services
Sector Specialisms
Electricity
Natural Gas
Energy Efficiency Solutions
Renewable Energy Options
Residential
Commercial
Utilities
Role
What you would be doing
client retention
issue management
escalation handling
client communication
expectation management
quality review
- Ensure that client issues are dealt with in an efficient manner, informing the Manager of any problems that may arise.
- Reports to the TL of Account Management, providing regular input on all account activity, including complaints and escalations.
- Responsible for retention of customers.
- Serve as the primary relationship owner for assigned large partners with responsibility for retention and account manager support
- Handle PUC complaints & escalations.
- Assist team through difficult issues, by finding solution driven results.
- Ensure that clients are kept happy and always satisfied by always providing prompt response and solutions to their challenges
- Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
- Managing customer expectations.
- Communicate the client's goals and represent the client's interests to the team.
- Responsible for all client/broker communications, conflict resolution, and compliance on client deliverables and revenue.
- Review all major deliverables to ensure quality standards and client expectations are met.
What you bring
account management
energy knowledge
communication
negotiation
teamwork
detail oriented
- Canadian Energy Market Knowledge will be an asset.
- Proven Account Management skills required in order to create, maintain, and enhance customer relationships.
- Handles stressful situations and deadline pressures well
- Understanding of company capabilities and service, and effectively communicate all offerings to the client.
- Excellent written and oral communication skills
- Consultative skills required to work with customers and brokers
- Minimum 2 years of Account Management experience
- High level of initiative and work well in a team environment
- Motivated, goal oriented, persistent and a skilled negotiator
- Extremely detail oriented
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Account Manager Jobs in Mississauga CanadaBusiness Development Jobs in Mississauga CanadaSales Jobs in Mississauga CanadaAccounts Executive Jobs in Mississauga CanadaClient Account Manager Jobs in Mississauga CanadaAccount Manager Jobs in Toronto CanadaBusiness Development Jobs in Toronto CanadaSales Jobs in Toronto Canada
Company
Overview
- Customer-Centric
- Integrity
- Collaboration
- Innovation
- Excellence
Net Zero by 2050
Climate Commitment
The organization is dedicated to achieving net-zero emissions by 2050, marking a significant step in addressing climate change.
- Focus on reducing greenhouse gas emissions
- Promotion of clean energy solutions
- Sustainability integrated into business practices
- Working to support renewable energy generation
- Committed to a diverse and inclusive workplace
- Increased focus on gender parity in leadership roles
- Fostering a culture of respect and fairness
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio