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Assistant Account Manager

Propark Mobility

Provides innovative parking and mobility solutions through technology and operational expertise.

Assist in managing parking operations, staff, customers, and admin tasks

8d ago

$60,000 - $70,000

Junior (1-3 years)

Full Time

Boston, MA

Onsite

Company Size

3,000 Employees

Service Specialisms

Parking management

Valet parking

Mobility services

Technology-rich platform

EV charging

Cloudpark technology

Sustainable parking solutions

Guest service delivery

Sector Specialisms

Mobility

Parking Management

Commuter Transport

Micromobility

Sustainable Parking

Valet Service

Bike Lending

Scooter Rentals

Role

What you would be doing

fleet management

payroll processing

compliance

staff training

customer service

safety patrol

Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
Ensure compliance of company and client policies and procedures.
This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett.
Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
Assist in reconciliation of time cards and submission of payroll for Propark staff.
Prepare reports, surveys and conduct special projects as needed.
Act as point of contact for damage claims and ensure each incident is dealt with completely.
Act as liaison between customers, staff, and management.
Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
Assist in shuttle fleet upkeep, preventative maintenance and repairs.
Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
Patrol and monitor safety and cleanliness of parking garage and facility.
Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
May be asked to fill in for front line associates during their absences.
May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
Assist office manager with administrative duties.
Provide continuous customer service training for all Propark employees at assigned location.
Handle customer complaints and day-to-day operational issues.

What you bring

scheduling

payroll

bachelor's

supervisory

management

communication

Some experience with scheduling and payroll is a plus
Bachelor’s degree with a concentration in business is helpful but not required.
Progressive supervisory experience with front-line team oversight
You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
You have impeccable conversational and written communication skills.

Benefits

Free Parking!**
Flexible scheduling; paid Holidays and Wellness.
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
You have a flexible schedule meaning that the position may require working weekends and holidays.
(FT Employees) Paid vacation and an extra day-off on your birthday!!
(FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
** Free parking while working at your assigned Propark location(s).
Wellness is provided according to city or state mandates

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

1984 Founded

Year of Establishment

The company was established in 1984, marking the beginning of its innovative approach to parking and mobility services.

A pioneer in the parking and mobility services sector.
Delivers cutting-edge solutions including parking management, valet services, and electric vehicle charging stations.
Serves various industries such as airports, hotels, residential buildings, and municipalities.
Focuses on sustainability and customer experience by offering tech-enabled services like mobile app parking and automated systems.
A leader in integrating electric vehicle infrastructure into its services.
Operates across numerous major cities, offering both short-term and long-term parking solutions.
Tailors parking operations to suit the unique needs of each client.
Adopts innovative technologies to stand out in a rapidly changing industry.

Culture + Values

We operate with integrity, honesty, and accountability.
We are committed to delivering exceptional service, quality, and value.
We encourage innovation and continual improvement.
We foster a culture of teamwork and respect.
We prioritize the safety and well-being of our employees and customers.
We maintain a customer-centric focus in everything we do.

Environment + Sustainability

2040

Net Zero Target

Aiming to achieve net zero carbon emissions.

Committed to achieving net zero carbon emissions by 2040.
Prioritize the use of electric vehicles in their fleet and install EV charging stations at various locations.
Reduce energy consumption by implementing energy-efficient practices in parking facilities.
Has partnered with organizations to support green initiatives and sustainable transportation solutions.
Aim to reduce waste and increase recycling efforts across their operations.

Inclusion & Diversity

values a diverse workforce and fosters an inclusive work environment.
focus on attracting and retaining diverse talent to ensure a broad range of perspectives.
committed to creating equitable opportunities for all employees.

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