Account Manager - Chesapeake
City Wide Facility Solutions
Manage B2B client accounts for facilities, ensure service quality, grow sales.
8 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Chesapeake, VA
Onsite
Company Size
5,000 Employees
Service Specialisms
Facility Management
Janitorial Services
Floor Care
Security Services
Landscaping
HVAC Services
Plumbing
Electrical Services
Sector Specialisms
Commercial Buildings
Retail
Office
Industrial
Healthcare Facilities
Educational Facilities
Hospitality
Government Buildings
Role
What you would be doing
sheet updates
outlook scheduling
crm operations
contractor management
quality inspections
client management
- Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
- Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
- Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
- Formulate and manage an effective service strategy and schedule tailored to each client
- Schedule each non-routine activity in client facilities using Outlook
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
- Promote the sale of, procure, and monitor supplies for clients.
- Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client
- Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
- Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
- Notify Sales Executives of potential accounts in your territory, especially new construction
- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
- Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
- Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
- Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
What you bring
communication
microsoft office
crm
2+ years
account management
client retention
- Excellent verbal and strong written communication skills
- Proficient in Microsoft Office and knowledge of CRM database
- 2+ years track record of success in a client retention role, with goals and metrics to support
- 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
- Positive and outgoing personality; great at building relationships
- Ability to travel on a daily basis to client locations locally
- Highly detail-oriented and excellent follow-through on commitments
- 401k Matching
Information not given or found
Interview process
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Security clearanceInformation not given or found
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Company
Overview
- Founded with a vision to revolutionize facility services, City Wide Facility Solutions has grown into a nationwide leader in facilities management.
- Providing a wide array of services, the company offers tailored solutions to businesses, streamlining operations and enhancing efficiency.
- The company excels in commercial and industrial sectors, handling everything from janitorial services to maintenance and specialized facility needs.
- Known for its flexible service delivery, City Wide offers customizable plans that cater to unique client requirements.
- Their expertise spans various industries, ensuring businesses from different sectors can rely on City Wide for seamless facilities management.
- With a commitment to operational excellence, City Wide consistently meets the demands of large-scale facilities, offering a balance of quality and value.
- City Wide prides itself on its ability to handle both routine and complex projects with professionalism, from simple cleaning tasks to comprehensive facility overhauls.
- Honesty
- Integrity
- Commitment to Excellence
- Customer Focused
- Teamwork
- Respect for Others
- Commitment to reducing environmental impact through sustainability initiatives
- Encouraging energy-efficient practices and use of environmentally friendly products
- Focus on waste reduction, recycling, and responsible disposal
- Work to ensure sustainable operations at all locations
- Active pursuit of energy conservation goals
- Promote a culture of inclusion by valuing diverse perspectives and backgrounds
- Support equal opportunities for all employees regardless of gender, ethnicity, or background
- Ensure fair and equitable compensation for all employees
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