Apprentice Technical Support Engineer

You’ll work closely with the 1st Line Internal IT team and wider technical teams, building up your skills and confidence across a variety of IT support areas.

This role will be 100% office based, providing direct support to our colleagues with their technical queries and issues.

• Provide support via phone, email, chat and in person.
• Develop an understanding of IT processes, security and customer service.
• Contribute to knowledge base articles and user guides.
• Escalate issues to more experienced team members when required.
• Be the first point of contact for colleagues needing IT support.
• Log and track all incidents and service requests in the IT system.

HomeServe are currently recruiting for an Apprentice Technical Support Engineer to join our Technology & Change Team in Walsall. This is an exciting opportunity to start your career in IT, gaining valuable hands-on experience while working towards a recognised qualification.

The primary purpose of the Apprentice Technical Support Engineer is to assist users across HomeServe Membership Ltd with their IT needs, including hardware, software and access queries.

• Experience across a broad range of IT support tasks.
• Learn how to resolve common IT issues, such as password resets, basic software installs and equipment setup.
• Good communication skills and a helpful, customer-focused approach.
• Strong problem-solving skills and a willingness to learn.
• GCSEs (or equivalent) in English and Maths – a keen interest in IT is more important than prior experience.
• Ability to work well in a team environment.

You will be supported by our experienced IT team, learning how to log, troubleshoot and resolve incidents while developing your technical knowledge.

This is a great chance to kickstart your career in IT within a supportive and friendly environment.

• A clear progression path within our Technology & Change team.
• Full support and training from our IT team.
• The opportunity to gain an industry-recognised IT qualification.
• Gain experience in supporting desktop and mobile devices.