CIC Optical Technical Support Specialist
Ge Vernova
Provide post‑sales technical support for CIC Optical telecom systems worldwide.
22 days ago ago
C$81,800 - C$109,100
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Canada
Field
Company Size
76,800 Employees
Service Specialisms
Energy Services
Digital Solutions
Sustainability
Smart Grid Technologies
Consulting
Sector Specialisms
Power
Gas Power
Steam Power
Nuclear
Hydro Power
Wind
Onshore Wind
Offshore Wind
Role
What you would be doing
case documentation
issue escalation
network expertise
field deployment
post‑sales support
troubleshooting
- Document cases and solutions in Salesforce (SFDC) and contribute to internal knowledge bases.
- Collaborate with engineering, product management, and sales teams to escalate and resolve complex issues.
- Maintain expertise in TDM, PDH, and Ethernet over SONET/SDH networks, teleprotection signaling, and synchronization protocols.
- Participate in field deployments and site support (remotely or on-site) when required.
- Deliver post-sales technical support for Lentronics/JPAX/JMUX products via phone, email, and remote diagnostics.
- Support customer field repairs, RMAs, and product replacements—ensuring minimal system downtime and clear communication throughout the process.
- Support product updates (firmware/hardware), configuration tools, and assist customers during system upgrades or migrations.
- Provide technical training and best practices to customers, partners, and internal stakeholders.
- Diagnose, troubleshoot, and resolve hardware, firmware, and configuration issues on multiplexers, Ethernet interfaces, teleprotection channels, and SCADA transport links.
What you bring
ccna/ccnp
bachelor's
tdm
ip networking
oscilloscope
3+ years
- Minimum 3 years of experience in a technical support or field applications role for telecommunications or networking equipment in industrial environments.
- Familiarity with Lentronics, JPAX, or similar mission-critical telecom systems.
- Proficient with configuration, testing, and diagnostic tools for telecom/network systems.
- Strong communication skills with the ability to convey complex technical issues to both technical and non-technical stakeholders.
- CCNA / CCNP certifications
- Familiarity with utility, oil & gas, or industrial communications environments and related cybersecurity considerations.
- Strong understanding of TDM, Ethernet, IP networking, serial communications (RS-232/RS-485), and teleprotection protocols.
- Demonstrated commitment to customer satisfaction and continuous improvement.
- Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Engineering, or equivalent work experience.
- Experience with multiplexer technologies, optical transmission systems, or critical infrastructure communications.
- Self-starter with the ability to work independently and prioritize tasks effectively.
- Hands-on experience with oscilloscopes, BER testers, timing analyzers, or similar field test tools.
- Ability to read and interpret electrical schematics, network diagrams, and system architectures.
- Occasional travel (up to 10%) may be required for training or on-site support.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
April 2024
Founded
The company emerged from the spin-off of GE's energy units in April 2024.
>$10B Quarterly Revenue
Revenue Growth
Achieves over $10 billion in quarterly revenue, driven by demand for power infrastructure and digital solutions.
$3B
Wind Turbine Backlog
Maintains a significant backlog in wind turbine orders, reflecting strong market demand.
25%
Global Electricity Supply
Contributes to generating 25% of the world’s electricity through its installed turbines and grids.
- Traces roots back to Edison and Alstom, merging power, renewable, digital & financial wings.
- Headquartered in Cambridge, MA, crafts large-scale gas turbines, SMRs, wind turbines, hydro and grid tech to fuel economies.
- On the nuclear front, advancing small modular reactors (like BWRX‑300) in partnership with utilities and supporting semiconductor projects.
- Wind prowess spans onshore, offshore and blade making—with key sites like Dogger Bank offshore and blade plants in Spain.
- Electrification arm tackles grid stability: HVDC, transformers, storage, conversion, plus GridOS software powering smarter infrastructure.
- Weaves finance and consulting through energy-infrastructure investments, funding solar farms to pipelines via GE Energy Financial Services.
- Relentlessly focused on advancing the world’s transition to cleaner, more sustainable energy.
- Believes in working with customers, partners, and communities to create innovative energy solutions that make a meaningful difference.
- Prioritizes excellence, integrity, and accountability in everything they do.
- Committed to driving real change through technology and partnerships that will transform the global energy landscape.
2050 target
Net zero commitment
Committed to achieving net zero carbon emissions by 2050.
- Focused on reducing emissions through advanced energy technologies.
- Maximizing use of renewable energy sources and leveraging digital solutions for energy efficiency.
- Solutions aim to decarbonize industries and help customers meet their sustainability goals.
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