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Overseeing the lifecycle of designated software applications, including installation, configuration, upgrades, patching, user management, and performance tuning.
Provide Level 1 IT support, including EDR/XDR tools, Active Directory, and Office 365 administration; manage inventory and documentation; collaborate on incident response and network monitoring.
Provide Level 1 IT support, including troubleshooting, inventory management, EDR/XDR tools and Active Directory management, Office 365 administration, and network monitoring.