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Daytime Desk Clerk
East Bay Asian Local Development Corporation (Ebaldc)
Full‑time desk clerk delivering customer service and administrative support at the San Pablo Hotel.
7d ago
$39,000 - $42,000
Junior (1-3 years)
Full Time
Oakland, CA
Onsite
Company Size
60 Employees
Service Specialisms
Resident Services
Community Building & Organizing
Financial & Workforce Services
Youth Programs
Sector Specialisms
Housing
Labor and Workforce Development
Community Development
Residential
Commercial
Role
What you would be doing
work orders
office systems
records management
customer service
policy enforcement
event planning
- Support office operations, including answering phones, managing correspondence, and updating internal systems efficiently.
- Assist residents with documentation, recertifications, and compliance-related inquiries in a supportive and clear manner.
- Enforce building policies and house rules fairly, while addressing resident concerns with tact and professionalism.
- Coordinate and submit maintenance work orders, follow up to ensure completion, and communicate updates to residents as needed.
- Serve as the primary point of contact for residents, staff, and vendors, providing responsive, professional, and helpful customer service.
- Collaborate with Property Management to ensure operational workflows are smooth and resident-focused.
- Use standard office equipment and security systems.
- Help plan and support community events, workshops, and resident programs to foster engagement and a welcoming environment.
- Maintain accurate records, logs, and reports on daily activities, incidents, and resident interactions.
What you bring
customer service
multi-tasking
hud knowledge
computer skills
1-year experience
background check
- Comfortable working with diverse populations and providing excellent customer service at all times.
- Ability to handle multiple tasks, prioritize work, and remain calm under pressure.
- Knowledge of HUD guidelines or nonprofit housing programs is a plus.
- Ability to sit, stand, and bend throughout the shift.
- All candidates will be subject to a background check as a condition of employment**
- Strong organizational, communication, and computer skills.
- Lift and carry up to 20 lbs.
- Minimum 1 year of experience in an administrative, desk clerk, or customer service-oriented role.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- all candidates will be subject to a background check as a condition of employment.
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Company
Overview
- Founded with a mission to support low-income Asian communities in the East Bay, EBALDC has consistently driven impactful local development.
- Specializes in creating affordable housing, community services, and economic empowerment projects.
- Works collaboratively with community members to ensure developments align with local needs and values.
- Has been involved in multiple community-driven projects that focus on sustainable growth and housing stability.
- Notable for blending cultural preservation with urban development in the heart of the East Bay.
- Healthy neighborhoods vision is a shared belief and commitment to the strength, health, and resiliency of neighborhoods and communities.
- We work closely with the community, public and private partners, and most importantly with community members and residents.
- Art, culture, and creativity are critical parts of building healthy neighborhoods.
- Connect residents with design and advocacy volunteers, the right people at City Hall, and support creation of a realistic process.
- Long-term relationship-building drives efforts with residents and community organizers.
$2M Grant
Community Reconnection Funding
Received a $2 million grant to enhance pedestrian safety and infrastructure under I-880, connecting Chinatown to the waterfront by 2025.
$240M Invested
Affordable Housing Assets
Over $240 million has been invested since 1975 to build or preserve affordable housing units.
2.2k Units
Affordable Housing Built/Preserved
Constructed or preserved over 2,200 affordable housing units since 1975.
257 Units Preserved
Recent Affordable Housing Preservation
Preserved 257 affordable housing units to maintain affordability amidst rising rents.
- Transit-oriented development: Senior housing in Chinatown near Lake Merritt BART, part of a plan with bike and pedestrian improvements.
- No publicly stated net-zero greenhouse gas target found.
2,200+ Affordable Units
Preserved Affordable Housing
A network of affordable housing units designed to meet the needs of low-income households in the East Bay.
114 Small Businesses Supported
Commercial Leasing Program
Supports small businesses and nonprofits, predominantly founded or led by people of color in the East Bay.
$14M Tax Refunds Returned
Voltage Income Tax Assistance
Through the VITA program, low- and moderate-income individuals have received over $14 million in tax refunds since 2003.
100% Independent Board
Charity Navigator Ranking
All 18 board members are independent, reflecting strong governance as verified by Charity Navigator.
- Mission emphasizes 'historic and continuing commitment to Asian and Pacific Islander communities' while serving all diverse East Bay populations.
- Youth program 'Lion’s Pride' serving students in underserved neighborhoods via STEAM-based learning.
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