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Service Coordinator - Level 2
Daikin Comfort
Coordinate dispatch, scheduling, and communication for HVAC field service techs.
6d ago
$22 - $27
Junior (1-3 years)
Full Time
Bellevue, WA
Field
Company Size
3,800 Employees
Service Specialisms
HVAC replacement services
Indoor air quality solutions
All‑electric heat pump installation
Ductless mini‑split installation
Smart home thermostat & controls integration
Sector Specialisms
Residential
Commercial
Industrial
Role
What you would be doing
dispatch coordination
schedule tracking
expense management
call prioritization
document distribution
customer communication
- Managing the shared dispatch email inbox
- Answering, responding to, and directing phone calls
- Prioritizing service calls according to urgency and importance
- Dispatching a team of Field Service Technicians
- Maintaining expenses within approved budgetary constraints by utilizing our internal purchase order system and watching costs in the job
- Ensuring accurate documentation and tracking of schedules are maintained in dispatch system and internal cloud storage
- Distributing necessary collected information and documents to Field Service Technicians and storing internal collected information for reference, as needed
- Coordinating schedules with other Coordinators and Customers, including emergency service requests
- Proactively identifying opportunities to improve the flow of product and labor
- Performing general office work
- Maintaining consistent communication on current status with the Field Service Technicians, Customers, Vendors, and other office staff
- Assisting with generating scopes of work
What you bring
high school
hvac
microsoft office
dispatching
communication
problem solving
- Minimum high school diploma or equivalent
- HVAC knowledge preferred, but not required
- Willingness to learn and ask questions
- Construction industry experience preferred
- Excellent communication and interpersonal skills
- Microsoft Office experience, including Microsoft Outlook, Excel, Word, and Teams
- Self-starter and time management skills
- Ability to prioritize tasks in order of urgency
- Previous Dispatching experience preferred
- Demonstrated proficiency in multi-tasking and problem solving
- Ability to drive tasks to a conclusion
- Flexible schedule required
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
100 Years
Years of HVAC Experience
The company has a rich history rooted in a century of HVAC innovation.
2022 Rebranded
Year of North American Rebranding
The company rebranded in North America, unifying residential and commercial solutions.
280M Units
Units Globally
The company has showcased its impact with over 280 million units globally.
400+ Patents
Global HVAC Patents
Backed by extensive R&D, the company holds over 400 HVAC patents worldwide.
- Merges Daikin’s global tech with Goodman’s U.S. acquisition roots.
- Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers.
- A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.
- Each individual possesses infinite potential, and the cumulative growth of all employees is the foundation for the company's development.
- Boldly take on challenging situations with full conviction of your potential.
- Refine and enhance your strengths and expertise until you excel in your field of expertise.
- Learn humbly from others who have different thoughts, values, and experiences.
- Participate with a sense of ownership by sharing information and opinions through deep and extensive discussions ('Flat and Fast management').
- Fulfill your roles and responsibilities, and work together towards achieving goals.
- Respect each person, unleash your infinite potential, and embrace healthy competition.
96% Water Recycling
Closed-Loop Water System
Recycles up to 96% of process water, significantly reducing water consumption.
40,000 Tons Recycled
Annual Scrap Material Recycling
Processes and recycles 40,000 tons of scrap material annually, promoting resource efficiency and sustainability.
400,000 kg Refrigerant Avoided
Reclaimed Refrigerant Program
Avoids over 400,000 kg of virgin refrigerant annually through the 'Loop by Daikin' initiative, reducing environmental impact.
-30% to -50% GHG Targets
Global Environmental Vision 2050
Aims to reduce greenhouse gas emissions by 30% by 2025 and 50% by 2030 compared to a baseline, with 17% achieved by FY2023.
- Solar array reduces DTTP carbon emissions by 535 tons annually and offsets equivalent of 100 cars.
- Composts 1,000 lb of food waste monthly.
- Zero-waste-to-landfill goal by 2030; 85% of waste recycled by end of 2024; on-site composting and e-waste recycling.
- Uses R-32 refrigerant (low-GWP) across products for enhanced energy efficiency.
- Promotes inverter technology and heat pumps (up to 80% GHG reduction vs gas boilers)
- Award-winning pollinator garden supporting monarch butterflies and native bees; drought-resistant landscaping; Adopt-a-Highway program.
- 1-megawatt solar array installed at Daikin Texas Technology Park, eliminating ~845 metric tons of COâ‚‚ annually.
- People‑Centered Management: belief in individuals’ potential as source of competitiveness.
- Draw out enthusiasm and understanding to strengthen organization and enable individuals to demonstrate their full potential.
- Workplace where employees experience fulfillment, purpose, and can demonstrate maximum potential.
- PCM Behaviors include building genuine, trustworthy relationships and teamwork through information sharing, deep discussion, ownership, and respect.
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